You manage the customer lifecycle management application, ensuring operational excellence and effective coordination with teams. Your role includes leading incident management and supporting governance and cost control efforts.
Anforderungen
- •Experience as a Service Manager
- •Basic programming skills (e.g., SQL, Python)
- •ITIL knowledge
- •Experience in IT governance
- •Experience in IT Service support
- •Excellent communication skills
- •Knowledge of Appian Platform
- •Proficiency in English
Deine Aufgaben
- •Own service and application management for the customer lifecycle management system.
- •Work within agile setups throughout the software delivery lifecycle.
- •Lead incident, release, vulnerability, and business continuity management.
- •Coordinate with DevOps, vendors, and compliance teams to resolve outages.
- •Participate in IT governance topics, including cost monitoring.
- •Document key decisions and create a community for best practices.
- •Acquire application-specific knowledge for technical and process support.
Deine Vorteile
Flexible work week
Global community
Career growth
Health programs
Discounts and banking terms
Family support
Competitive salary
Original Beschreibung
# IT Service Manager (w/m/x) - Customer Lifecycle Management Application
We are looking for a new colleague who can support our “Minerva” Team. Minerva is an application for onboarding and reviewing customers. Besides daily routines with regards to application management we are looking for someone who likes to question purpose and impact of existing processes and tools and is able to think outside the box. Our delivery teams focus on ongoing delivery of operations and innovations. We act as the interface between business units as well as internal and external solution partners.
## Your role with us:
* End-to-End Responsibility:
* Own Service and Application Management for Customer Lifecycle Management system (Minerva)
* Work within or alongside agile setups, covering the entire software delivery lifecycle
* Operational Excellence:
* Lead Incident, Release, Vulnerability, and Business Continuity Management
Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence
* Governance & Cost Control:
* Participate in IT Governance topics, including cost monitoring and controlling
Document key decisions and create a community for best practices
* Technical & Process Support:
* Acquiring application-specific knowledge to provide technical and process support
## Your core competencies:
* Experience as a Service Manager or in a similar role, preferably in banking/fintech or regulated industries
* Basic programming and scripting skills (e.g., SQL, Python)
* ITIL knowledge
* Experience in IT governance topics
* Experience in technical and process support for IT Service (IT Operations)
* Excellent communication and conflict resolution skills
* Knowledge of Appian Platform preferably
* Proficiency in English
## What´s in it for you:
* **Flexible work week:** Flexible hours, extensive work-from-home options, and 30 days/year remote work from any EU country.
* **Global community:** 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect.
* **Career growth:** We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact.
* **Stay healthy:** Subsidized canteen, well-being programs, check-ups, and sport allowances.
* **Save money:** Discounts, exclusive banking terms, and a free public transport pass.
* **Family support:** Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.
* **Competitive salary:** Starting at EUR 60.000, gross p.a. including overtime, with potential overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.
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