You oversee IT governance and operational standards, ensuring service continuity and resilience. Your role includes managing recovery plans and reporting while promoting international collaboration.
Anforderungen
- •Minimum 5 years experience in finance
- •Strong experience in IT Service Management
- •Very familiar with ITIL and Cobit frameworks
- •Strong communication skills in English
- •Sound knowledge of JIRA, Tableau, MS Office
- •Good understanding of banking IT applications
- •Systematic, disciplined, and accurate team player
- •Project management experience in IT
- •IT infrastructure engineering competencies
Deine Aufgaben
- •Coordinate IT governance and regulatory requirements.
- •Manage improvement of IT operations standards and processes.
- •Focus on IT service continuity and resilience.
- •Steer improvement of ITSCM concepts and recovery plans.
- •Plan and execute recovery tests effectively.
- •Drive IT service and regulatory reporting.
- •Orchestrate international functional alignment meetings.
Original Beschreibung
# IT Service Excellence and Continuity Manager 100% (f/m/d)
**Zurich** | **Full time**
## YOUR CHALLENGE
* Coordinate and implement IT governance and regulatory requirements in the IT Operations department
* Manage the improvement of the IT operations standards, processes, risks and controls, focusing especially IT service continuity and resilience
* Steer and manage the improvement of ITSCM concepts, recovery plans and the overall planning/execution of recovery tests
* Drive IT service and regulatory reporting, orchestrate functional alignment meetings internationally
## YOUR PROFILE
* Minimum of 5 years experience in a similar role in the financial industry
* Strong experience in IT Service Management, IT Governance and IT Service Continuity Management
* Very familiar with ITIL and/or Cobit frameworks
* Strong communication skills in English, German is advantageous
* Sound knowledge of tools like JIRA, Tableau, and MS Office
* Good understanding of banking IT application landscape
* Systematic, disciplined and accurate team player
* Project management experience in IT
* IT infrastructure engineering method competencies