IT Operations Manager

Job Description

PROJECT MANAGEMENT

As IT Operations Manager you will manage projects by utilizing Red Bull’s project management methodology, leveraging requirements engineering and IT project management standards to ensure successful project execution. Your expertise will drive projects that meet objectives, adhere to timelines, and stay within budget.

IT ROADMAP

You will contribute to the development of the annual IT roadmap and strategic initiatives, working closely with IT HQ peers and key business stakeholders to ensure alignment with corporate objectives and timely execution. Your input will be critical in shaping our IT strategy and ensuring its successful implementation.

IT SERVICE LIFECYCLE

In this role you will manage the IT infrastructure lifecycle and production site IT security, including local networks, server infrastructure, and workplace services, as well as the special-purpose client lifecycle. You will control daily IT operations through the use of KPIs and SLA dashboards, ensuring that all infrastructure components perform optimally. You will contribute to the development of local IT services and leverage area IT services and documentation, aligning them with Red Bull standards to support local business directions and expectations.

IT SECURITY MEASURES

You will perform IT security measures in collaboration with the IT Area and Global Security Department and contribute to the regular mitigation of vulnerabilities. Your vigilance will ensure that our IT environment remains secure and resilient against potential threats.

STAKEHOLDER MANAGEMENT

You will maintain a strong relationship with business owners and key stakeholders, ensuring IT services consistently meet their needs and expectations. You will monitor and control the efforts of operations partners during day-to-day support activities to ensure efficiency and effectiveness. You will be the main contact for external IT partners, including daily coordination, operations procedures development, implementation, service sourcing, hosting, and housing.

CONTINUOUS IMPROVEMENT

You will continuously consider possible process improvements and support them by adhering to the latest Red Bull IT Service Management (ITSM) standards. Your commitment to excellence will drive the ongoing enhancement of our IT operations, ensuring we remain at the forefront of industry best practices.

Qualifications

Proven experience in IT operations management, preferably within a production or manufacturing environment.

In-depth knowledge of IT infrastructure, networks, and systems, with a keen understanding of how they support business operations.

Ability to understand and align IT services with business strategies and compliance standards.

Strong leadership and project management skills, with the ability to drive initiatives and manage teams effectively.

Strong analytical and problem-solving skills, with the ability to address and resolve complex IT issues.

Excellent communication and interpersonal skills, with the ability to work collaboratively with various stakeholders.

Additional Information

Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,471 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.