You provide essential desktop support and manage endpoint devices, ensuring compliance with security standards while collaborating with various stakeholders for effective service delivery.
Anforderungen
- •7 - 9 years of IT support experience
- •Solid understanding of network configurations
- •Experience with senior stakeholders
- •Excellent problem-solving skills
- •Familiar with data center environments
- •Fluency in English and good German skills
- •Strong organizational skills
Deine Aufgaben
- •Provide desktop infrastructure support to partners.
- •Manage and support endpoint devices like desktops and laptops.
- •Deliver hands-on support for infrastructure teams.
- •Assist with asset management and IT inventory.
- •Coordinate with vendors and internal departments.
- •Ensure compliance with security policies and standards.
- •Participate in IT project coordination activities.
- •Maintain documentation for equipment disposal.
Deine Vorteile
Friendly working atmosphere
Home office option
Development opportunities
Original Beschreibung
# IT Desktop Support Technician (m/f/d)
**Zug, Zug, Switzerland** | **Full time**
**The Role & What You Will Be Doing**
Every day, we rise to the challenge to make a difference and here’s how the **IT Desktop Support Technician (m/f/d)** role will make an impact:
* You provide desktop infrastructure support to local and regional business partners
* You manage and support endpoint devices including desktops, laptops, and iOS devices
* You deliver hands-and-feet support for infrastructure teams and ensure proper escalation
* You assist with asset management and maintain accurate IT inventory
* You coordinate with vendors, internal departments, and senior management for effective service delivery
* You ensure compliance with internal Information Security Policies and GxP qualification standards
* You participate in local and regional IT project coordination
* You maintain documentation related to equipment disposal and ensure timely handling
**About Your Skills & Experience**
For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:
* 7 - 9 years of experience in IT support, infrastructure services, or desktop management
* Solid understanding of network configurations, IT systems, and common enterprise hardware/software
* Experience in working with senior stakeholders and end-user support
* Excellent problem-solving, communication, and customer service skills
* Familiar with data center environments and local project execution
* Fluency in English and good German skills required
* Strong organizational skills and ability to follow procedures and meet deadlines
**What we offer**
* Friendly working atmosphere in a great team, Great Place to Work® certified
* Home office option up to 3 days per week
* Development opportunities within an international company
At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.
**Why Viatris?**
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and work-life balance initiatives.
**Diversity & Inclusion at Viatris**
At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be.
**Sustainability at Viatris**
Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve.
Viatris is an Equal Opportunity Employer.