IT Business Process Inhouse Consultant Customer Services - Plant Maintenance(m/w/x)

# IT Business Process Inhouse Consultant Customer Services - Plant Maintenance (d/w/m) Business Unit: Ottobock SE & Co. KGaA Location: Berlin, BE, DE, 10405 Duderstadt, NI, DE, 37115 Contract Type: regular Scope of employment: full-time Contact Person: Katharina Nolte Job ID: 7658 ## Summary Statement Global IT is a central partner of Ottobock's global business – we see ourselves as enablers and provide the entire portfolio of infrastructure and applications to make the business even more successful. You are in a constructive exchange with colleagues in the department to support them in mapping and optimizing business processes and finding creative solutions. A special focus will be on the redesign of the processes that will be mapped in the S/4HANA system in the future. ## Duties & Responsibilities * Consulting and support of the specialist departments/key users in the further development and optimization of "end-to-end" business processes in the customer service and plant maintenance area * Analysis of customer requirements and service messages, creation of solution concepts and configuration of tools and processes consisting of the SAP standard, SAP add-ons and in-house developments * Coordination and management of (international) Customer Service and Plant Maintenance SAP projects * Control of the use of internal and external resources for projects, changes and support in the customer service and plant maintenance area * Creation and maintenance of system documentation ## Qualifications * Successfully completed studies in business administration, (business) informatics or a comparable field * Several years of professional experience as well as in-depth SAP Customer Service and/or Plant Maintenance Customizing experience * Additional SAP process knowledge in the areas of sales, logistics and production * Appropriate SAP certifications are desirable * Very good knowledge of German and English, both written and spoken ## Benefits * Attractive remuneration incl. bonus and 30 days of vacation * Flexible & family-friendly working time models (attractive option for mobile working in the home office) * Individual personnel development and further training through the Ottobock Academy as well as external training and further education offers * An open corporate culture with regular team events and an exciting international working environment * Corporate benefits, job ticket, job bike, health management offers and many other benefits that await you at Ottobock ## Diversity at Ottobock We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified. ## Your future at Ottobock Ottobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 10,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics. Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.