IT Business Analyst - Customer Communications(m/w/x)

# IT Business Analyst - Customer Communications (m/f/x) * 38.5h * Am Europlatz 2 * 1120 Wien Become a key member of our “CRM Services” family, where your expertise will enable our Austrian and international trading companies to enhance customer communication through data integration and the enablement for personalized engagement strategies. As a strong IT partner, you will drive the implementation of new features and systems, enhancing our tailored communication channels. If you enjoy working in a dynamic team, taking responsibility, and sharing your expertise, you are exactly the person we are looking for! ## Stellenbeschreibung * Manage national and international projects to deliver impactful solutions. * Communicate openly with trading companies to identify user needs and serve as the key link between them and the development team. * Oversee the entire software development process, from brainstorming and solution design to implementation, testing, rollout, and ongoing support. * Conduct market analyses and participate in tender meetings to identify optimal solutions for our products. ## Additional Information * Flat hierarchies and short decision-making channels * A family-friendly company culture with flexible working hours and remote working options available according to your individual needs * Numerous training and further development opportunities within the Group (5% of working time for self-organized training and education) * A lunch allowance * Staff shopping and travel discounts * Extensive workplace wellness programme including fitness classes, massages, etc. * An industry-standard, attractive and performance based annual gross salary starting at 50.000 Euro (on a full-time basis) with the possibility of higher pay according to experience and qualifications ## Qualifications * Solid IT skills backed by relevant education and several years of experience as a business analyst (m/f/x) or in project management * A strong team player with excellent communication abilities * Familiarity with agile methodologies such as Kanban and Scrum is a plus * Basic knowledge of JIRA and Confluence is advantageous * Experience with CRM tools like Salesforce Marketing Cloud, Bloomreach, Emarsys, etc. * Self-organized, fast adaptability and good analytical skills * Fluent in English, both written and spoken We promote a diverse and inclusive work environment. Therefore, we welcome applications from people of different gender, age, cultural or social background, sexual identity and applications from people with disabilities. In addition, we would like to increase the proportion of women in technical professions and are particularly pleased to receive applications from women for this position.