You provide technical support and collaborate with teams to improve applications, conduct testing, train users, and resolve issues, ensuring smooth operations across IT platforms and applications.
Anforderungen
- •University degree in Information systems
- •ITIL training completion
- •Experience in supporting IT applications
- •End user training experience
- •Very good knowledge of Microsoft DevOps
- •Strong diligence and attention to detail
- •Strong analytical skills
- •Ability to handle multiple support functions
- •Fluency in English (spoken and written)
- •Ability to convey information clearly
Deine Aufgaben
- •Collaborate with cross-functional teams to document user technology requirements.
- •Analyze technology solutions and provide technical support.
- •Assist users in identifying and analyzing common problems.
- •Support application configuration for approved change requests.
- •Coordinate QA and UAT testing for system enhancements.
- •Train application end users and external stakeholders.
- •Administer and maintain enterprise business IT applications.
- •Utilize specialist skills to resolve incidents and service requests.
- •Take ownership of application bugs and service requests until resolution.
- •Perform additional tasks as assigned by the supervisor.
Deine Vorteile
Globally recognized organization
Active role in FSC community
Cross-cultural collaboration opportunities
Comprehensive benefits including relocation
Vibrant city of Bonn
30 working days of vacation
Original Beschreibung
## IT Applications Support Officer (m-f-d)
###### Temporary, Full-time ·FSC Global Development GmbH,Bonn, Germany (Hybrid)
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##### The Scope
Collaborate in the planning, design, implementation and support of appropriate solutions for FSC’s IT Business applications and Enterprise Resource Planning tool (ERP). The incumbent also performs system administration tasks, troubleshooting and upgrade activities in collaboration with IT service providers.
##### Main Roles & Responsibilities
* Work with Cross functional teams to Gather, analyze and document user technology requirements and participate in projects to develop, upgrade and improve FSC’s applications and platforms.
* Analyze potential technology solutions options and designs to provide technical support and assistance in collaboration with business users, process owners and implementation partners.
* Provide technical support to internal and external facing users in identifying, analyzing patterns in commonly occurring problems affecting multiple business users and stakeholders.
* Undertake and support application configuration for approved change requests ensuring appropriate documentation as part of development and release management.
* Coordinate and conduct QA and UAT testing for new system modules, functionality, enhancements and improvement for FSC's applications and technology solutions.
* Provide training to application end users and external facing stakeholders. Systems administration, maintenance and support for enterprise business IT applications.
* Provide specialist skills (including ERP System Administration, Personio, Microsoft Office 365, DevOps SharePoint, Drupal and Dynamics CRM) to support resolution of incidents, service requests bugs, and problems arising from the deployment and enhancements of FSC's applications and platforms in coordination with implementation partners.
* Take ownership, progress, escalate, and follow through to satisfactory resolution for all identified and assigned application and platform related bugs, incidents, problems and service requests.
* Any other task as assigned by formal supervisor and project work as assigned according to special organizational needs.
##### Your profile
**Education and Training:**
* University degree or Higher-Level education or in Information systems, Computer science, Information technology or related field.
* Successfully completed ITIL training.
**Working Experience, Style and Skills:**
* Professional experience in rolling out and supporting IT applications, ERP modules and functionality.
* Experience in training end users and providing end user support.
* Very good knowledge and practical usage of Microsoft DevOps.
* A strong sense for diligence, accuracy and attention to detail.
* Strong analytical and problem-solving skills.
* Ability to perform well while handling simultaneously a number of support functions.
**Language and Communication Skills:**
* Fluency in English (spoken and written).
* Ability to convey information clearly to users and grasp perceived difficulties.
##### The Fine Print
* Location: Bonn, Germany.
* Working Hours: Full time - 40 hours per week.
* Duration of Employment: Temporary contract - 2 years (extension possible, subject to satisfactory performance).
* Starting Date: As soon as possible.
For FSC, inclusiveness and diversity are important values. As such, we welcome and encourage applications from all backgrounds and are entirely committed to consider all qualified applicants regardless of race, gender, sexual orientation, religion, ethnicity, age and disability.