Im Fokus steht die Kundenbindung: Du sicherst durch proaktive Maßnahmen die ARR und identifizierst Möglichkeiten zur Umsatzsteigerung. Zudem pflegst du wertvolle Geschäftsbeziehungen und analysierst Markttrends, um kontinuierliche Verbesserungen zu erreichen.
Anforderungen
- •University degree in Business or Marketing
- •1-2 years of experience in sales or customer service
- •Ideally experience in IT environment with SaaS knowledge
- •Strong communication skills and positive attitude
- •Customer-centric and results-oriented approach
- •Fluency in German and English mandatory
Deine Aufgaben
- •Renewal-Prozess zur Sicherung von ARR durchführen
- •Risiken auf Kundenebene identifizieren und mitigieren
- •Cross-funktionale Zusammenarbeit für Kundenbindung
- •Geschäftsbeziehungen zu TeamViewer-Kunden aufbauen
- •Cross- und Up-Selling-Möglichkeiten entdecken
- •Markt- und Wettbewerbsanalysen überwachen und berichten
Original Beschreibung
# Inside Sales Specialist DACH - Focus on Retention (all genders)
Göppingen, BW, DE, 73033
Munich, BY, DE, 80639
Berlin, BE, DE, 10369
**Responsibilities**:
Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention-Team-EMEA and help growing and retaining our customer base in the German-speaking region by having technical knowledge about our products.
* Execute the renewal process to ensure ARR is retained or expanded
* Identify opportunity and customer level risk and coordinate the mitigation
* Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
* Establish business relationships with TeamViewer customers via telephone and E-mail
* Discover cross and up-sell opportunities with the existing customer base
* Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty
**What we are Looking for:**
* University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
* 1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
* Ideally experience in the IT environment with SaaS knowledge
* Strong communication skills, positive attitude and enjoy working in an international team
* Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
* Fluency in German and English is mandatory, further languages are a plus
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.