HR System Technical Specialist (HRIS)(m/w/x)

## Job Description Working model -  hybrid Team -  you will join the Application Engineering - People & Process Automation team within the **Technology department**. Level - Professional (working in teams or individually on projects, with emphasis on technical/discipline knowledge rather than managing people) Location -  Chiasso, Switzerland Contract -  Permanent - full-time (36 h/week) **What your impact will be:** * Provide first-level support for HRIS-related inquiries and issues, including troubleshooting and resolving system access, data entry, and functionality problems. * Respond to user requests via ticketing system, ensuring timely resolution and escalation of more complex issues to appropriate teams. * Assist with the configuration, maintenance, and upgrades of HR systems to ensure optimal performance and user experience. * Monitor and resolve system errors and integration issues between HRIS and other systems (e.g., payroll, benefits, recruiting, learning). * Collaborate with HR teams to develop and implement solutions for system improvements and enhancements. * Maintain and update user access rights and permissions in accordance with company policies and security standards. * Create and update documentation, including user guides, FAQs, and training materials for HRIS users. * Train end-users and provide guidance on HRIS processes, best practices, and system features. * Assist in testing system updates, enhancements, and new module implementations to ensure functionality aligns with business needs. * Ensure compliance with data protection regulations ## Qualifications **Your expertise:** * Bachelor’s degree in Information Technology, Human Resources or a related field (or equivalent work experience). * 2-3 years of experience in HRIS support, HR, IT, or a related role. * Strong knowledge of HR processes and systems, including payroll, benefits, time tracking, and talent management systems. * Excellent problem-solving, analytical, and troubleshooting skills. * Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. * Ability to manage multiple tasks, prioritize effectively, and meet deadlines. * Experience with ticketing systems (e.g.: Jira, Confluence) is a plus. * Attention to detail and a strong commitment to data accuracy and security. * Fluent English level * Fluent Italian level **Desirable:** * Familiarity and knowledge of Zucchetti as HRIS. * Familiarity and knowledge of learning and performance applications (e.g.: Docebo, Culture Amp, etc.) * Knowledge of the Google suite (Gmail, Spreadsheet, Slides, etc.) * Experience in system administration or HRIS implementation projects. * Experience in an international environment ## Additional Information How we work together: - An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) - Shorter working week (36h as full time), with a half working day on Fridays - Flexible start and end of the working day with core hours from 10:00 to 4:00 pm - Possibility to work from anywhere for a period of time per year defined according to local regulations How we learn together: - Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. - Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content Other perks: - 2 paid days off per year for volunteering purposes - Occasional social events to foster connections among colleagues - Travel industry discounts and flash exclusive staff fares - We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. **Our commitment to celebrate diversity and generate belonging** At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. **Eligibility criteria:** By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.