You manage HR administration tasks, ensuring data accuracy and timely responses to client inquiries. Your role includes conducting training sessions, adhering to security standards, and maintaining effective communication with stakeholders.
Anforderungen
- •Fluent German and English
- •Knowledge of MS Office tools
- •Flexibility for fast-paced environment
- •Attention to detail
- •Excellent written and verbal skills
- •Self-motivated and willing to learn
- •High school diploma or equivalent
- •1-2 years experience in HR Consulting
- •HRIS knowledge
- •Availability for full-time office work
- •Experience with HR and payroll data
Deine Aufgaben
- •Advise clients on HR administration queries.
- •Perform data management and customer service tasks.
- •Ensure accurate and timely data management.
- •Respond to tickets and calls within SLA.
- •Follow detailed working instructions and update them.
- •Utilize systems and tools proficiently.
- •Complete SOC controls with necessary evidence.
- •Conduct knowledge transfer sessions for processes.
- •Report system issues and log tickets accurately.
- •Notify service manager of service deviations.
- •Handle sensitive and confidential information appropriately.
- •Achieve all learning objectives successfully.
- •Complete time recording accurately and on time.
- •Adhere to Alight security standards.
- •Contribute to team meetings and raise issues.
- •Stay updated on Alight HR announcements.
- •Build relationships with relevant business lines.
- •Update internal stakeholders in a timely manner.
- •Participate in assigned projects and activities.
Deine Vorteile
Competitive rewards package
Continuing education and training
Tremendous potential for growth
Original Beschreibung
# HR Delivery Associate
**Newco-DE-Mörfelden-Walld-Waldecker Strasse 9** | **Full time**
Frankfurt Client Office based
Permanent
To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.
**RESPONSIBILITIES**
* Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks
* Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
* Ensure Data Management is performed accurately and on time
* Ensure Tickets and Calls are responded within SLA timescales and to a high standard
* Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
* Proficient in using systems and tools
* SOC Controls completed on time and with the necessary evidences
* Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice
* All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
* Highlight to Service Manager any deviations from the standard scope of service
* Ability to recognize and deal appropriately with sensitive and confidential information
* Successful completion of all learning objectives
* Time Recording to be completed accurately and on time
* Alight Security Standards are adhered and followed
* Contribute to team meetings and raise any issues immediately to your Service Manager
* Ensure you are up to date with all Alight HR announcements and communications
* Build good relationships with all lines of businesses where appropriate
* Update internal stakeholders, when needed, in a timely and accurate way
* Participates in projects and activities as needed and assigned
You have:
• Fluent German and English is a must
• Knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast-paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
Essential
• High school diploma or equivalent
• 1-2 years relevant experience administering Health & Welfare/Benefits in HR Consulting, HR Outsourcing, or other corporate environments
• HRIS knowledge
• Availability to work full time in the office (no teleworking possibility)
Desirable
• Experience working with HR and payroll data
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
**DISCLAIMER:**
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.