Sie leiten die Bereiche Programmplanung und Kundenbeschwerdemanagement, sorgen für eine effektive Zusammenarbeit zwischen den Abteilungen und managen die Kundenanforderungen im Produktionsnetzwerk.
Anforderungen
- •Completed university degree in natural sciences or engineering
- •Relevant management experience in automotive or battery industry
- •In-depth professional experience in Program Planning & Customer Claim Management
- •Strong ability to work in a team
- •High initiative and analytical thinking
- •Skills in communication with business partners in English
- •German language skills
Deine Aufgaben
- •Lead the Program Planning and Customer Claim Management team.
- •Coordinate monthly S&OP meetings with stakeholders.
- •Create scenarios and approve strategies for exceptions.
- •Prepare documents for various committees, including PowerCo-board.
- •Steer and coordinate customer claims with relevant departments.
- •Communicate with internal contacts within Volkswagen Group Logistics.
- •Define and implement processes and IT landscape for program planning.
Deine Vorteile
Flexible working time models
30 days paid leave
10 days unpaid leave
Mobile work options
Relocation support
Additional benefits coming soon
Original Beschreibung
Date:
May 13, 2025
Location:
Salzgitter, DE
Level of Experience:
Management
Job Function:
Operations
Job ID:
3465
# Head of Program Planning & Customer Claim Management (all genders)
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| **Your role and key responsibilities** |
| * Leading and coordinating the Program Planning & Customer Claim Management team * Leading of monthly S&OP (Sales & Operations-Planning)-committee with central and local PowerCo factory stakeholders to check over if customer demands can be fulfilled by production capacity of PowerCo plants and supplier performance * Creation of scenarios & approval of strategies (in case of exception handling) and preparation of documents for several committees including PowerCo-board to ensure that customer requirements are fulfilled * Steer and coordinate all customer claims with relevant interface departments, such as quality department, finance & others * Conduct the communication to several internal interfaces and contacts within Volkswagen Group Logistics & Group Components (ensuring that all customer demands are correctly planned on a midterm horizon for the car production network) * Steering the process of creating, definition and implementation of processes and required IT-landscape for all program planning functions including standardization |
| **What you bring to the team** |
| * Completed university degree (or doctorate) e.g. in the field of natural sciences, computer science, physics, mechanical engineering, electrical engineering or comparable training * Relevant and verifiable management experience (disciplinary and technical) * In-depth professional experience in the automotive or battery industry * Sound professional experience in the field of Program Planning & Customer Claim Management * Strong ability to work in a team and a high degree of initiative * Skills in communication and collaboration with business partners in English |
| **What makes you stand out** |
| * Analytical thinking and high team spirit * German language skills |
| **What to look forward to** |
| * Flexible working time models * 30 days paid + 10 days unpaid leave * Mobile work options * Relocation support * More benefits to come |
## Are you a battery believer?
PowerCo was founded in 2022 to become a global battery champion. Headquartered in Germany, we are currently ramping up gigafactories in Salzgitter, Valencia and St. Thomas in Canada with a total volume of up to 200 GWh. We are integrating the entire value chain and building a supply chain as local as possible. With that we are driving the development of a strong, sustainable battery industry in Europe and North America.
## Diversity, Equity and Inclusion
We believe that the best results are created in a diverse and inclusive environment.
Therefore, all qualified applications will be considered for employment regardless of age, race, religion, gender (identity), sexual orientation, national origin or disability.