In deiner Rolle als Leiter der orchestrierten Kundenbindung leitest du ein engagiertes Team, entwickelst die globale Strategie weiter und sorgst für ein effizientes Kundenengagement. Mit analytischen Insights verbesserst du Prozesse und förderst Veränderungen in der Zusammenarbeit.
Anforderungen
- •Master's degree in business
- •Minimum 10 years of experience
- •Strong background in HCP campaigns
- •Expertise in campaign analytics platforms
- •Value-driven mindset and strategic thinking
- •Proven leadership skills and emotional intelligence
- •Experience in global contexts and matrix organizations
- •Proficiency in English
Deine Aufgaben
- •Leitung der globalen RareD OCE-Strategie
- •Omni-Channel-Design und -Umsetzung gestalten
- •Kundensegmentierung und -ansprache entwickeln
- •Hybrid-Engagement-Modelle aufbauen
- •Strategische Möglichkeiten für Effizienz identifizieren und umsetzen
- •Kundenengagement-Strategie steuern und Inhalte entwickeln
- •Kampagnen definieren und durchführen
- •Fachwissen in Kanalstrategien aufbauen
- •Analytik in Aktivitäten einbetten für Insights
- •Chancen identifizieren und geschäftliche Maßnahmen entwickeln
- •Koordination über Plattformen für strukturierte Analytik sicherstellen
- •Leitung eines Teams von vier engagierten Mitarbeitern
- •Hochwertige Ergebnisse sicherstellen und Mitarbeitende fördern
- •Psychologische Sicherheit aufrechterhalten
- •Erfolgreiches Change Management steuern
- •Lösungen zur Verbesserung der Arbeitsweisen vorschlagen
- •Vorhandene Netzwerke nutzen und Best Practices im Unternehmen steigern
Original Beschreibung
# Head of Orchestrated Customer Engagement (OCE)
Category:
Commercial Marketing
Location:
Zurich, Switzerland Zurich, CH
Are you an ambitious leader with a passion for shaping the future of how we educate and engage with healthcare professionals treating rare diseases across the globe?
If you’re a results-oriented leader with a passion for impact, we invite you to join our journey and make a difference in patients’ lives while fostering growth and innovation.
**The Position**
Novo Nordisk Global Rare Disease is seeking an experienced head of our Orchestrated Customer Engagement team to join our Global Rare Disease Operations. Reporting directly to the VP Finance & Commercial Excellence, this role is responsible to lead end to end considerations to strengthen HCP customer engagement strategies, execution, and measurement.
Key Responsibilities:
* Strategy: Lead Global RareD OCE strategy, including omnichannel design and execution, customer segmentation and targeting, developing hybrid engagement models. Building upon a strong analytics foundation to shape strategies across medical, commercial, and congress customer engagement
* Ecosystem: Identify, design, deliver strategic opportunities for efficiencies across Global teams, steering customer engagement strategy, content development, campaign definition, and execution. Build expertise in channel strategies to identify best practice engagement toward specific HCP segments.
* Analytics: Embed analytics throughout activities to deliver strong insights, identify opportunities, clarify actions, and develop the business. Strong coordination across platforms to ensure execution leads to structured analytics and insights.
* Leadership: You will lead a team of four highly engaged employees, ensuring ambitious and high-quality deliverables, fostering people development, and maintaining psychological safety
* Change Management: Steer successful change management across Global, Regional, and Affiliate partnerships; propose solutions to enhance current ways of working; leveraging existing Novo Nordisk networks and elevate best practices.
**Qualifications**
* Master's degree in business, marketing, or a related field.
* Minimum 10 years of experience in strategic customer engagement with a focus on commercial excellence strategy.
* Strong background in designing, executing, and analysing HCP (Health Care Professional) campaigns.
* Expertise in enabling platforms for campaign design, execution, and analytics to measure impact.
* Value-driven mindset with the ability to partner in business strategy, and strong autonomous strategic thinking.
* Proven leadership skills with emotional intelligence and people management capabilities.
* Experience working in global contexts and driving change within a matrix organization.
* Proficiency in English