Head of Operations and Service(m/w/x)

# Head of Operations and Service **Germany, Tübingen** | **Full time** At Tool Flow Solutions, part of Sandvik Machining Solutions, we’re seeking a dynamic and forward-thinking Head of Operations and Service to lead operations for our software business and ensure effective delivery of services and customer support. This is a unique opportunity to lead and enable our service organization to become a state-of-the-art Service team in an expanding business environment. If you’re passionate about leading change, empowering teams and delivering exceptional value to customers, we want to hear from you! **Your mission** In this role, you're responsible for leading a diverse, international team across pre-sales, project delivery, technical support, and supply chain operations. You provide support across all of our different products, and you oversee the full customer journey – from solution consulting and implementation to customer success and service excellence – ensuring value realization and fast return on investment for our customers. You drive the transformation of our service organization into a scalable, standardized and globally aligned function. Overseeing the execution of implementation projects, you ensure they’re delivered on time, within budget and to the highest quality standards. Your leadership empowers the team to deliver high-quality service, optimize operations, and contribute directly to business growth. You're also responsible for: * Guiding the pre-sales consulting team to deliver solutions aligned with customer requirements. * Supporting global support and service teams to maintain high customer satisfaction. * Securing a robust and efficient supply chain for Cribwise-related hardware. * Defining KPIs across service delivery, project execution and support operations, using data to drive continuous improvement. * Acting as executive sponsor for critical customer cases. * Collaborating closely with our product teams, sales, marketing, and technology teams to align service strategies with business goals. The location for this position is in Tübingen, Germany or Stockholm, Sweden. **Your profile** We’re looking for someone with a strong background in software and the manufacturing industry, with deep expertise in service management processes. You bring proven experience in building and growing international service organizations, ideally within a global, matrixed environment. You’re skilled in project management and vendor management, and you use data to inform strategic decisions. Being financially savvy, you’re able to manage budgets, forecast needs and ensure profitability. With technical proficiency, you understand software development processes, tools and technologies to effectively manage service delivery. Your knowledge is backed by a degree in a relevant field or equivalent work experience, and certifications like ITIL or PMP are a plus. As we’re a global organization you’re proficient in English, both verbally and written. You’re a strategic thinker with a hands-on approach to leadership – inspire and empower your team by fostering a culture of accountability, innovation and continuous improvement. Your problem-solving skills are exceptional, and you thrive in complex, fast-paced environments. You’re a natural collaborator who communicates effectively across cultures and functions, and you’re adept at resolving conflicts and aligning diverse stakeholders around common goals. Above all, you’re driven by a desire to deliver exceptional service and create lasting value for customers. **Our culture** At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other, learning together and celebrating our differences. **Hiring Manager** Oskar Edqvist, General Management Union contacts – Sweden * Thomas Lilja, Unionen, +46 (0)70 261 04 82 * Tord Engström, Akademikerföreningen, +46 (0)76 106 62 87 * Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55