GP
GP Payments Acquiring International GmbH
1 Monat

Head of Merchant Operations(m/w/x)

Management
Vollzeit
Keine Angabe
Köln

As the Head of Merchant Operations, you will oversee diverse business operations, ensuring smooth processes and driving growth. Your role involves developing strategies, managing budgets, and leading a dedicated team to enhance customer satisfaction and achieve goals.

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Anforderungen

  • BSc/BA in Business Administration or relevant field
  • Strong business and sales leadership background
  • Experience working in different countries
  • Highly developed commercial focus
  • Highly effective decision making skills
  • Strong organization and strategic planning skills
  • Experience leading change and utilizing modern platform technologies
  • First class Team Leadership and coaching skills
  • Ability to break new ground and apply tenacity and creativity
  • Ability to act as an advocate for the company
  • Ability to travel extensively
  • Ability to work in cross-culture and cross-regulation environment
  • Excellent communication and interpersonal skills
  • Self-starter with a tenacious approach
  • Proven experience as Chief Operating Officer or relevant role
  • Understanding of business functions such as HR, Finance, marketing
  • Working knowledge of data analysis and performance metrics
  • Working knowledge of IT/Business infrastructure and MS Office
  • Outstanding organizational and leadership abilities
Bachelor-Abschluss
ODER
Master-Abschluss

Berufserfahrung

ca. 1 – 4 Jahre

Deine Aufgaben

  • Maintain control of diverse business operations
  • Ensure smooth running of Merchant Operations
  • Manage Merchant Operations, Complaint Management, and Customer Onboarding
  • Define key KPIs for reporting and monitoring
  • Manage the assigned budget to meet targets
  • Develop and drive an annual and multi-year operations strategy
  • Create coherent operations strategies to enhance customer satisfaction
  • Establish policies that promote company culture and vision
  • Achieve company goals with strong drive and motivation
  • Develop team members' knowledge and expertise for maximum performance
  • Encourage maximum performance and dedication among employees
  • Oversee operations risk and issues
  • Design and implement business strategies and procedures
  • Set comprehensive goals for performance and growth
  • Analyze and interpret data and metrics for performance standards
  • Oversee daily operations and executive work
  • Write and submit reports to the CEO on important matters
  • Participate in expansion activities and new product implementations
  • Lead transition activities to the target operating model

Tools & Technologien

MS Office

Sprachen

MULTIPLE LANGUAGESverhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GP Payments Acquiring International GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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