Du verantwortest den Betrieb der CRM-Plattform, arbeitest eng mit verschiedenen Teams zusammen und führst ein Team von 14 Mitarbeitern.
Anforderungen
- •Degree in computer science or comparable qualification
- •Several years of management experience in CRM
- •Knowledge of Microsoft Dynamics CRM
- •Experience with Azure Services and Power Platform
- •Understanding of marketing and sales processes
- •Experience with quality management in agile development
- •Fluency in German and English
- •Strong personality and organizational talent
- •Customer and service orientation
- •Strong teamwork and communication skills
Deine Aufgaben
- •Verantwortung für den Betrieb der globalen CRM-Plattform
- •Zusammenarbeit mit CRM-Programmmanagement und IT-Teams
- •Führung eines Teams von 14 Mitarbeitern im CRM-Bereich
- •Koordination mehrerer agiler CRM-Entwicklungsteams
- •Sicherstellung eines stabilen und leistungsfähigen CRM-Betriebs
- •Unterstützung von Lieferanten im CRM-Umfeld
- •Förderung der beruflichen Entwicklung deines Teams
Original Beschreibung
**YOUR TASKS:**
* You will be responsible for the smooth operation and technological development of the global CRM platform (MS Dynamics CRM) with a user base of around 5,000 users
* You will work closely with the CRM program management from the Sales, Service and Marketing department as well as other IT teams to ensure an integrated and sustainable solution in line with the IT strategy
* You will manage a team of 14 highly qualified employees with a focus on CRM development and IT consulting on a disciplinary basis
* You coordinate several agile CRM development teams together with the CRM program management and the product owners
* Together with the team, you ensure the stable and high-performance operation of the CRM platform as well as efficient and reliable global user support
* You will support suppliers and external employees in the CRM environment and ensure compliance with security and quality standards
* You promote the professional and personal development of your team and create a motivating and inspiring working environment
**YOUR PROFILE:**
* You have a degree in computer science, business informatics, industrial engineering or a comparable qualification
* Several years of management and architecture experience in the CRM environment
* Sound knowledge of Microsoft Dynamics CRM, as well as Azure Services and the Power Platform, ideally in combination with analytics tools
* Understanding of marketing, sales and service processes and their technical implementation in digital solutions
* Experience with quality management in agile development and deployment processes and the corresponding tool set
* Fluency in written and spoken German and English
* You have a strong personality, organizational talent and a pronounced customer and service orientation
* Your strong teamwork and communication skills round off your profile
**YOUR APPLICATION:**
* We are looking forward to your online application
* Helene Lutz
* Job-ID**35695**
* All applications will be treated confidentially
\\*At SICK, we see people, not gender.
We put great emphasis on diversity, reject discrimination and do not think in categories such as gender, ethnicity, religion, disability, age or sexual identity.
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