Head of Customer Service / Business Management(m/w/x)

Head of Customer Service / Business Management (m/f/d) ====================================================== für den Standort Regensburg, Deutschland Your key responsibilities * Leading and managing customer relationships for the Regensburg site * Communicating the production and delivery range that can be offered to customers * Communicating customer wishes and requirements to the site organisation * Leading and managing the design, negotiation and agreement of commercial conditions between customer and site: supply contracts including amendments (e.g. on prices and lead times), binding forecasts, non-binding forecasts, orders and order confirmations * Leading and managing the forecast and order process and post-order activities * Leading and developing the Business Management and Customer Service team at the site * Close cooperation and coordination with the management, the members of the SLT and the corporate organisational structure * Measurable contribution to increasing customer satisfaction and benefits for Aenova Regensburg Your profile * Selling skills & methods • Managing customer issues and objections • Negotiating and Closing • Effective customer needs assessment • Presentation skills (telephone, Teams and face-to-face) * Technical knowledge • Services offering: commercial supply • Products: Solid-Conventional, Solid-spezialised, highly regulated • Industry acumen: Market, customer needs, competition * Sales process knowledge & skills • Activity recording • Managing processes and changes • Process modelling and improvement • Managing people • Managing issue resolution * Personal Skills • Relevant Degree with demonstrable experience in the pharmaceutical industry, preferably in the Finished Product operational environment • Client facing experience • Leadership experience and demonstrable expertise in managing teams • Strong organisational abilities • Dynamic, self-motivated, pro-active approach to taking on challenging assignments • Outstanding communication skills, both written and oral, and the self-confidence to use these skills to convince others to buy-into proposals and plans • Fluent in English Your motivation Are you looking for new challenges in a highly competitive environment? And you want to tackle them creatively and on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions rather than problems? What are you waiting for? We would be happy to explain our corporate benefits in a personal conversation!