SPORTLÄDCHEN
Customer Support & Experience(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
Köln
IR
IronMaxx Nutrition4 Tage
Head of Customer Experience & Operations - Retention & Service Excellence(m/w/x)
Vollzeit
Senior
Keine Angabe
50354 Hürth, Wegelinstraße 15
Nejo KI-Zusammenfassung
In this role, you will elevate the customer experience by ensuring efficient order processing and delivering exceptional service across various channels. You will lead a dedicated team, develop automated processes, and foster collaboration between departments to enhance customer satisfaction and retention.
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Anforderungen
- •Completed commercial training (e.g., wholesale & foreign trade, industry, e-commerce)
- •At least 5 years of professional experience in customer service, sales, and/or order management
- •Initial leadership experience
- •Technical and digital understanding (ERP, CRM, ticketing, MS Office)
- •Experience with SAP or similar ERP systems
- •Excellent German and English skills
- •Analytical thinking and strong process competence
- •Excellent communication and conflict resolution skills
- •Hands-on mentality and passion for growth
Abgeschlossene Berufsausbildung
Berufserfahrung
5 Jahre
Deine Aufgaben
- •Ensure prompt and on-time order processing in the B2B/B2C environment
- •Deliver an inspiring customer service experience across all channels
- •Coordinate closely with Logistics and Purchasing for optimal product availability
- •Act as a liaison between Sales, Marketing, Logistics, and Accounting
- •Manage complaint and export handling, including customs documentation
- •Develop digital and automated service processes to enhance efficiency
- •Create a measurable Service Excellence strategy focused on retention and reputation
- •Analyze and optimize B2B/B2C process chains
- •Initiate improvements in collaboration between Customer Service, Sales, and Outbound
- •Lead and develop the Customer Service team, including trainees
- •Coach and motivate the team with the philosophy 'Service is Sales'
- •Conduct feedback sessions to promote individual skill development
- •Collaborate closely with the Head of Sales
Tools & Technologien
ERPCRMticketingMS OfficeSAP
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Deine Vorteile
Mehr Urlaubstage
- •Up to 30 vacation days
Flexibles Arbeiten
- •Flexible working hours
Parkplatz & Pendelvorteile
- •Company parking with charging stations
Moderne Technikausstattung
- •Modern equipment for performance
Betriebliche Altersvorsorge
- •Asset-building benefits and company pension
Weiterbildungsangebote
- •Professional and personal development on the job
Team Events & Ausflüge
- •Company events
- •Monthly team breakfast
Gesundheits- & Fitnessangebote
- •Urban Sports Club membership
Mitarbeiterrabatte
- •Corporate benefits with discounts
- •Employee discount on products
Sonstige Vorteile
- •Welcome package for new employees
Boni & Prämien
- •Referral bonus for new team members
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens IronMaxx Nutrition erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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