Head of Business Operations(m/w/x)

# Head of Business Operations (f/m/d) Group Business Delivery Center **1020 Wien** | **Full time** | **Hybrid Working** We are seeking a dynamic and forward-thinking **Head of Business Operations** to lead our global operational excellence initiatives across regions. This high-impact role combines strategic leadership, digital transformation expertise, and strong operational governance to drive sustainable growth, customer satisfaction, and process efficiency. As the **Single Point of Contact (SPOC)** for all operating companies (OpCos), the Head of Business Operations will drive the creation of the Business Delivery Center by developing, aligning and executing the transformation roadmap and by implementing efficient, automated and standardized end-to-end-processes. **Your mission:** to turn strategic ambition into operational reality - globally, efficiently, and customer-focused. International Strategic & Operational Leadership | Customer-Centric Operations (B2B/B2C) | Tooling, BI & Systems Integration | Results Orientation & KPI Design * Bring our BDC strategy into operational reality by executing the transformation roadmap and coordinating closely with all OpCos on their specific plans and milestones, ensuring alignment, accountability, and progress tracking. * Design and implement an integrated performance governance model — combining KPI frameworks, real-time dashboards, transformation monitoring, and risk-based reporting — to enable timely, data-driven decision-making across all OpCos. * **Redesign and standardize end-to-end business processes**, ensuring cohesive integration of customer journeys, service flows, and continuous improvement across all OpCos. * **Define demands for tooling, automation, and digital platforms** (e.g., RPA, AI, cloud), fostering IT-business integration and scalable operational enablement. * Act as the central liaison between Group and OpCos. * Manage Operational Level Agreements (OLAs) – internal agreements that define responsibilities between teams to ensure consistent and reliable service delivery. * Responsible for managing Operational Level Agreements (OLAs) with internal delivery units and external partners to ensure seamless service delivery. * **Support international expansion and market entry** by translating strategic growth goals into actionable operational plans and execution models. **Your Profile** * **Longstanding** experience in **business operations, process excellence, or transformation** roles – including customer-centric process optimization in both B2B and B2C contexts – preferably with international exposure (CEE region a plus) * Demonstrated **expertise in driving large-scale, enterprise transformation initiatives** with end-to-end accountability for strategic planning, execution, and value realization * **Deep knowledge of KPI frameworks**, reporting systems, and end-to-end process management aligned with business goals * **Proficiency in BI and analytics tools, CRM/ERP platforms** (e.g., Salesforce, SAP), and cloud technologies supporting data-driven decisions * Ability to quickly switch between operational and strategic perspectives, hands-on mentality * Strong **cross-functional and cross-cultural leadership skills**, with proven experience managing international teams, aligning diverse stakeholders * **Fluent English communication (Level B2)**; additional languages and intercultural competence are a plus ​ **Benefits & More** * Flexible working: Home office, remote work, flextime, sabbatical * 26 vacation days & days off on December 24th and 31st * Paid lunch break, canteen & vouchers * Free A1 internet plus additional discounts for family & friends * Company phone for personal use as well * Internal job market at A1 & skill enhancement It is important to us that your salary reflects your qualifications and experience. It can exceed the collective agreement and starts at € 130,000 gross per year.