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Sales Manager Aftermarket(m/w/x)
Vollzeit
mit Homeoffice
Senior
ab 72.000 / Jahr
Köln
PO
Positec Germany GmbH9 Tage
Head of After Sales EMEA(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Köln
Nejo KI-Zusammenfassung
In this role, you will oversee after-sales operations across the EMEA region, ensuring high service quality through collaboration with teams and partners. Your daily responsibilities will include developing strategies, analyzing performance metrics, and driving continuous improvement initiatives.
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Anforderungen
- •Completed degree or comparable commercial or technical qualification
- •Several years of experience in after-sales, service, or customer support within a dealer-driven business, ideally in power tools or garden tools
- •Proven experience in leading international teams and managing external service and repair partners
- •Hands-on experience with after-sales processes, service KPIs, warranty management, and cost and budget control
- •Confidence in working with KPIs, reports, and translating insights into continuous improvement actions
- •Structured, solution-oriented, and self-driven
- •Entrepreneurial, customer-focused, and able to maintain oversight in complex situations
- •Very good German and English skills, both written and spoken
Bachelor-Abschluss
ODER
Abgeschlossene Berufsausbildung
Berufserfahrung
10–15 Jahre
Deine Aufgaben
- •Monitor and coordinate after-sales activities across the EMEA region
- •Develop and implement the after-sales strategy
- •Contribute expertise in warranty handling and repairs
- •Manage spare parts and technical support
- •Prepare detailed reports on service KPIs and costs
- •Collaborate cross-functionally with Sales and Quality teams
- •Contribute to the development of processes and service standards
- •Implement efficient after-sales structures across EMEA
- •Support strategic projects and serve as a sparring partner
- •Analyze customer feedback and derive improvement measures
- •Co-create and optimize after-sales processes and KPIs
- •Contribute to budget planning and cost optimization
- •Drive performance of after-sales KPIs with local teams
- •Act as the main contact for internal and external stakeholders
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Deine Vorteile
Flexibles Arbeiten
- •Flexible working hours
Modernes Büro
- •Modern office
Firmenfahrrad
- •Job bike leasing with 50% subsidy
Betriebliche Altersvorsorge
- •50% employer subsidy for company pension scheme
Mitarbeiterrabatte
- •Employee purchase program
Mentoring & Coaching
- •Structured onboarding
Firmenwagen
- •Company car for business and private use
- •Fuel card
Moderne Technikausstattung
- •Comprehensive home office setup
Sonstige Zulagen
- •Subsidy for internet costs
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Positec Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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