Head of Account Management - Revenue Management(m/w/x)

Vollzeit

mit Homeoffice

Senior

Keine Angabe

Mannheim, Berlin

Nejo KI-Zusammenfassung

In this role, you will lead the global Customer Success organization, focusing on driving customer satisfaction and retention. You will work closely with various teams to ensure customer feedback shapes product development while mentoring a high-performing team to maximize the value of revenue management solutions.

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Anforderungen

•7+ years of experience in Customer Success, Account Management, or Client Services
•3+ years in leadership roles
•Experience with hotel technology companies
•Deep understanding of hospitality revenue management principles
•Pricing optimization knowledge
•Knowledge of hotel distribution ecosystems
•Proven ability to lead global or multi-regional teams
•Scaling customer success programs in a SaaS environment
•Strong analytical mindset
•Exceptional executive communication skills
•Stakeholder management skills
•Demonstrated success in improving retention
•Driving adoption and growing recurring revenue
•Highly organized, adaptable, and collaborative
•Ability to build trust internally and externally
•Background in Revenue Management or Hospitality Operations
•Project management certification or proven ability to manage large-scale process initiatives
•Experience in a high-growth SaaS company environment

Keine Angabe

Berufserfahrung

7 Jahre

Deine Aufgaben

•Define and execute the global Customer Success strategy
•Build, lead, and mentor a team of Revenue Account Managers
•Develop and monitor KPIs for customer health, retention, and expansion
•Partner with Product, Sales, and Marketing to incorporate customer feedback
•Own renewal and expansion strategies to drive adoption and lifetime value
•Serve as the executive sponsor for key enterprise accounts
•Champion the voice of the customer within the organization
•Oversee escalation management for timely resolution and high satisfaction
•Design and optimize customer journeys, playbooks, and success frameworks
•Establish reporting and analytics capabilities to track key metrics
•Collaborate with Finance and Sales to forecast renewals and revenue growth
•Standardize onboarding, training, and continuous learning programs

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Flexibles Arbeiten

•Flexible working hours

Weiterbildungsangebote

•Personal and professional development opportunities

Mehr Urlaubstage

•3 extra days off each year
•5 weeks of bonus vacation time after 5 years
•Birthday day off

Mentale Gesundheitsförderung

•Access to Headspace
•BetterHelp support

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens RoomPriceGenie erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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