Contentful
Group Product Manager (Customer Experience)(m/w/x)
Vollzeit
mit Homeoffice
Keine Angabe
Berlin
DO
Dott10 Tage
Group Product Manager, Customer Success(m/w/x)
Vollzeit
mit Homeoffice
Senior
AI/ML Job
ab 167.000 / Jahr
Berlin
Nejo KI-Zusammenfassung
In this role, you will lead the vision and strategy for customer care products, focusing on automation and AI solutions. Your day-to-day responsibilities will include mentoring a dynamic team, optimizing processes, and collaborating across departments to enhance customer support.
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Anforderungen
- •7+ years of experience in product management, customer success, or customer support
- •At least 3 years in a leadership role managing multidisciplinary teams
- •Proven track record of building, launching, and scaling customer care or support platforms
- •Strong technical acumen
- •Demonstrated experience in team management, coaching, and organizational development
- •Experience leading process improvement and automation initiatives
- •Analytical mindset with proficiency in data analysis, KPI tracking, and reporting
- •Excellent communication, stakeholder management, and leadership skills
- •Experience in fast-paced, high-growth, or scale-up environments
- •Passion for delivering outstanding customer experiences and operational excellence
- •Fluency in English; German and other languages is a plus
- •Relentlessly user-focused and data-driven
- •Strategic thinker with hands-on execution skills
- •Passionate about leveraging technology, automation, and AI to solve real-world problems
- •Collaborative, empathetic, and able to influence across teams and cultures
- •Comfortable with ambiguity and driving change in a dynamic environment
- •Committed to continuous improvement and innovation
Keine Angabe
Berufserfahrung
7 Jahre
Deine Aufgaben
- •Define and execute the product vision and roadmap for Customer Care
- •Drive implementation of automation and AI solutions
- •Launch and scale tech-enabled support products and features
- •Ensure customer care solutions meet regulatory and security standards
- •Oversee implementation and optimization of operational workflows
- •Continuously enhance customer care processes using data and feedback
- •Lead and mentor the Customer Care Product & Operations team
- •Foster a culture of innovation and continuous improvement
- •Manage relationships with third-party vendors and technology providers
- •Lead vendor selection, negotiation, and performance management
- •Develop and monitor KPIs for customer care performance
- •Leverage data insights and AI analytics for product decisions
- •Collaborate with data science and engineering teams
- •Partner with Product, Engineering, Data, and Operations teams
- •Act as the voice of Customer Care within the Product & Tech organization
Tools & Technologien
CRMticketingautomationchatbotsAIML
Sprachen
Englisch – verhandlungssicher
Deutsch – Grundkenntnisse
Deine Vorteile
Sonstige Zulagen
- •300€ home office bonus
Weiterbildungsangebote
- •500€ learning & development budget
- •5 learning days per year
Firmenfahrrad
- •Rides program for e-scooters & e-bikes
Mentale Gesundheitsförderung
- •Mental health support with OpenUp
Sonstige Vorteile
- •Company onboarding
- •Diversity and inclusivity initiatives
Workation & Sabbatical
- •Sabbatical program
Mehr Urlaubstage
- •Public holiday swap
Gemeinnützige Ausrichtung
- •Voluntary day off for charity work
Gratis oder Vergünstigte Mahlzeiten
- •Lunch support on Tuesdays
Gesundheits- & Fitnessangebote
- •Subsidised Urban Sports Club membership
Mitarbeiterrabatte
- •Corporate benefits platform discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Dott erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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