Global Head of HR Operations(m/w/x)

# Global Head of HR Operations **Zug** | **Full time** **Global Head of HR Services – Galderma** **Responsibilities and qualifications:** This role, reporting to CHRO, is pivotal in ensuring operational excellence, driving HR business transformation, and aligning HR strategies with overarching business objectives. The incumbent will oversee a team and manage outsourced partnerships to guarantee the efficiency of HR operations. Additionally, the role involves the development and implementation of HR processes and policies to support the company's growth trajectory. **Key Responsibilities:** The Global Head of HR Shared Services is tasked with formulating the HR services strategy, enhancing the global delivery of HR services, ensuring the quality and efficiency of these services, and overseeing HR technologies. Specifically, the responsibilities include: * **Strategic Planning:** Developing and implementing a comprehensive HR services strategy that aligns with the company's business goals and objectives. * **Service Delivery:** Enhancing the global delivery of HR services by optimizing processes and ensuring consistency across regions. * **Quality Management:** Ensuring the quality and efficiency of HR services through continuous improvement initiatives and performance metrics. * **Technology Oversight:** Overseeing the implementation and management of HR technologies to support service delivery and operational efficiency. * **Team Leadership:** Leading and managing a team of HR professionals, providing guidance, support, and development opportunities. * **Outsourced Partnerships:** Managing relationships with outsourced service providers to ensure they meet performance standards and deliver value to the organization. * **Policy Development:** Developing and implementing HR policies and procedures that support the company's growth and compliance requirements. * **Stakeholder Engagement:** Collaborating with business leaders and stakeholders to understand their needs and ensure HR services meet their expectations. **Candidate Qualifications:** The ideal candidate should possess a minimum of ten years of HR/People Services operations experience in a global context, exhibit strong leadership and project management skills, and demonstrate the ability to optimize HR operations. • Experience in leading HR Services including leading a global shared services model • Thought leader in HR Open Services with experience optimizing and delivering highly credible and reliable HR operations and incorporating technical advancements to enable fit for purpose organizations. • Experience in payroll administration • For this role it is critical that the candidate has direct and relevant experience in global, i.e. Europe and USA as well as other regions if possible. They will have led complex operations and successfully navigated a large-scale global transformation and growth. • Strong project management and stakeholder engagement experience. • Must be an accomplished leader who can devise the strategy and deploy it successfully. • Having solid skills as a coach and developer of people within the organization to enable upgrades in skill sets of the organization. • Proven strong leadership, project management and organizational skills. • Brings knowledge and curiosity of the latest technology tools in the market and be able to chart a journey of building the data and digital interactivity for the employees. • Demonstrated ability in establishing and cultivating effective internal working relationship with multi-layer, cross-functional counterparts across geographies. Skills and Competencies Required for the Role • Intellectually highly capable, whilst innovative with a demonstrated curiosity and ability to learn new things and apply them in a pragmatic way. • A determined, collaborative, and energetic individual with the highest standards of integrity, who is credible and able to build relationships of real trust. • A natural influencer, able to build long-term and positive customer and stakeholder relationships. • Structured, and prioritized in their approach, resilient, i.e. highly results-driven. • An excellent communicator with natural gravitas. • Highly organized and trained in project management and delivery. • Brings knowledge and experience in change management methodologies and demonstrates empathy. • A high degree of empathy; value-driven with impeccable ethics and ability to think outside of the box. • Comfortable working in a fast-paced and agile environment; ability to excel under pressure in a highly visible role. • Ability to mitigate between global programs with market-specific point-of-view. • A very proactive, hands-on and driven individual, who is highly ambitious, also on behalf of the company. • Ability to work with different cultures and demonstrates an appreciation of cultural diversity, with sensitivity to differences in attitudes and norms. • High degree of emotional intelligence, displaying candor and integrity at all times. • Natural ability to connect and build strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively