Global Finance & Quote-to-Cash Consumption Office Expert(m/w/x)

Vollzeit

mit Homeoffice

Senior

Keine Angabe

Walldorf

Nejo KI-Zusammenfassung

In this role, you will design and lead programs that enhance customer adoption and satisfaction. Your day-to-day responsibilities will involve collaborating with teams to empower Customer Success Managers, drive engagement, and implement strategies to reduce churn while maximizing feature utilization.

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Anforderungen

•8+ years of experience in consulting, presales, or sales of complex enterprise software
•Understanding of Finance & Quote-to-Cash processes
•Ability to identify adoption and consumption opportunities
•Ability to define product performance and deliver supporting materials
•Expert analytical skills in data reporting and interpretation
•Experience in designing and implementing scalable customer success programs
•Exceptional organizational, communication, and presentation skills
•Business acumen to communicate at CxO levels
•Bachelor’s degree in Computer Science, Math, Business Administration, Information Systems, or related field
•Business level English: Fluent
•Bachelor equivalent: yes, Masters: desired

Bachelor-Abschluss

ODER

Master-Abschluss

Berufserfahrung

8 Jahre

Deine Aufgaben

•Design and execute key programs to drive customer adoption
•Increase feature utilization and foster long-term customer success
•Support regional and global teams to strengthen customer relationships
•Address challenges related to churn and retention
•Provide training and resources to empower Customer Success Managers (CSMs)
•Collaborate with cross-functional teams including product and marketing
•Lead adoption and consumption programs aligned with customer needs
•Track metrics for continuous improvement in feature utilization
•Drive customer engagement through advocacy and personalized strategies
•Analyze churn and implement retention strategies
•Develop workflows to mitigate churn risks
•Identify upsell and cross-sell opportunities for existing customers

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Weiterbildungsangebote

•Constant learning
•Skill growth

Sonstige Vorteile

•Great benefits

Flexibles Arbeiten

•Flexible working models

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SAP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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