You manage CRM and Sales Enablement platforms, focusing on enhancements, performance analysis, and process management. You collaborate with IT for ongoing support and propose initiatives to enhance the customer experience.
Anforderungen
- •Related CRM Platform certifications
- •5+ years of experience as CRM Manager
- •Excellent communication skills in English
- •Enjoy working in interdisciplinary teams
- •Independent and creative problem-solving abilities
Deine Aufgaben
- •Manage global CRM and Sales Enablement platforms.
- •Enhance CRM and Sales Enablement features and integrations.
- •Analyze and optimize platform performance using KPIs.
- •Oversee processes for incident management and training.
- •Create and maintain user platform documentation.
- •Collaborate with IT and external partners for support.
- •Propose new platforms and processes to improve customer experience.
Original Beschreibung
Job ID:
540
Workload:
100%
Contract type:
Permanent
Location:
Root (LU), CH
Interesting challenges await us on the way to realizing our vision. For this, we are looking for you as
# Global CRM & Sales Enablement Manager
**Task**
* Full responsibility for global CRM (Sales) & Sales Enablement platform ownership - Ensuring effective platform & process support for our HQ & Affiliate Sales teams as well as for related strategic priorities & initiatives
* Driving the ongoing enhancement of the CRM (Dynamics 365 Sales) & Sales Enablement (Showpad) platforms via new features, integrations & optimisations that enhance customer & user experience and improve internal efficiency
* Continuously analysing & optimising platform performance via clearly defined & communicated KPIs & KPI targets to ensure we extract maximum value from these platforms. Proactively raising & addressing any KPI performance issues in a clear & timely fashion with the related stakeholder groups
* Owning and governing related platform processes for CRM (Sales) and Sales Enablement, including processes for managing incidents, enhancement change requests and onboarding / training as well as related business processes such as Opportunity Management
* Ensuring creation & maintenance of detailed, up-to-date & easily accessible user platform documentation
* Working closely with global IT team, external partners, as well as the “Digital Business Technical Support” function, to ensure ongoing platform technical support
* Proactively proposing new platforms, processes & initiatives that will support the enhancement of our Digital Maturity & Customer Experience in Sales: Supporting or leading the evaluation, implementation & roll-out of any new platforms & processes
**Qualifications**
* Related CRM Platform certifications, e.g. “Microsoft 365 Fundamentals” and/or “Dynamics 365 Customer Experience Analyst Associate”
* Experience useful 5+ years CRM Manager
* Excellent oral and written communication skills in English as well as very good presentation skills
* Enjoy working in interdisciplinary teams
* Independent, creative and solution-oriented thinking with practical implementation skills as well as a high degree of initiative, resilience and flexibility