You manage customer support and order processing, responding to inquiries via email and chat while focusing on enhancing the overall customer experience.
Anforderungen
- •English and German at least C1
- •Previous experience in customer support is a plus
- •Interest in airsoft or willingness to learn
- •Strong problem-solving skills
Deine Aufgaben
- •Manage orders and provide customer support.
- •Respond to customer inquiries via email.
- •Assist customers through chat support.
- •Continuously enhance the customer experience.
Deine Vorteile
Young, goal-oriented team
Discount on company portfolio
Fast-growing, stable organization
Company lunch program
Flexible working hours
Corporate Benefits offers
Opportunities to improve systems
Original Beschreibung
## General Customer Support Agent (all genders | Part-Time (30 hours per week))
**Description**
We're committed to delivering outstanding customer service and are seeking a dedicated individual to join our team. If you have a passion for helping customers and want to contribute to a dynamic and growing company, we want to hear from you. Your role will include:
* Managing orders and providing customer support in English and German.
* Responding to customer inquiries via email and chat
* Continuously enhancing the customer experience.
## Requirements
**Requirements**
* English (our company language is English) and German | both at least C1
* Previous experience in customer support or a service-oriented role is a plus but not required
* Interest in airsoft or a willingness to learn about it.
* Strong problem-solving skills and a structured approach to work.
**Company offers**
* Young, goal-oriented team and an international environment
* Discount on company portfolio (50%, max EUR 1000,00 per year)
* Fast-growing and stable organization
* Company lunch program/Meal subsidies
* Flexible working hours & partly homoffice
* "Corporate Benefits" - monthly changing offers from various companies
* Lots of opportunities to improve systems and shine
You can expect a gross monthly salary of at least **EUR 2.200,00 (full-time basis)**. The extent of any **overpayment** is contingent upon one's professional expertise and qualifications.