Du planst und passt die Zeitpläne für Schulungen an, optimierst Ressourcen und sorgst dafür, dass Kunden freundlich und respektvoll betreut werden.
Anforderungen
- •Previous aviation crew scheduling experience
- •Experience in Scheduling Tools
- •Knowledge of CAA regulations
- •Experience in aviation industry
- •Understanding of EASA regulations
- •Understanding of UK authorities
Deine Aufgaben
- •Tägliche Anpassungen der Zeitpläne für Kunden und Ausbilder vornehmen
- •Proaktive und kreative Planung zur Umsatzsteigung und Kundenzufriedenheit
- •Zuweisung von Ausbildern und Simulatorressourcen für maximale Zufriedenheit
- •Komplexe Zuweisungsprobleme kreativ lösen
- •Anpassung des Zeitplans bei schwankender Nachfrage
- •Verantwortung für die Ausbildungseinteilung innerhalb von CAE
- •Kommunikation mit Training Managern und Kundenservice
- •Möglichkeiten zur Effizienzsteigerung der Einnahmen suchen
- •Gleichmäßige Unterstützung für Kunden und Account Executives bieten
- •Einhaltung regulatorischer Anforderungen für die Schulungsplanung
- •Regulatorische Konflikte täglich überprüfen
- •Kurzfristige Planung und Zuweisung von Ausbildungsressourcen
- •Enger Austausch mit Training Managern zur Bereitstellung von Lösungen
- •Kunden freundlich und respektvoll betreuen
Original Beschreibung
# Fleet Planner
**Vienna - CAE Training Services Austria** | **Full time**
**About This Role**
Join our soon-to-be opened Business Aviation Training Centre in **Vienna (Schwechat)** as **Planner** where you’ll be part of our global Business Aviation Training team.
The planning department is responsible for meticulously managing and maintaining training schedules, instructor assignments and simulator allocation. This critical role ensures compliance with aviation regulations, safety standards and operational guidelines whilst optimising resource utilisation. Your expertise in scheduling and a high attention to detail will be key to the success of our operation.
**Key Responsibilities**
* Day to day adjustments to client, instructor schedules, taking into account any necessary alterations to the training profiles.
* Proactively and creatively works to provide a schedule that drives revenue retention through client satisfaction as well as employee retention through consistent work life balance.
* Allocation of Instructors/Examiners and simulator resources to maximise revenue and employee happiness.
* Creatively solves complex allocation issues whilst staying within regulatory and CAE guidelines.
* Independently adapts the schedule to fluctuating demands including last minute cancellations and employee absence.
* Acts as the key execution point of all training within the CAE – responsible for allocation of all programs related resources in a manner that both maximises revenue and ensures the long term health of the program.
* Communicates with their assigned Training Manager, Account Executives and Client Services to react to client requests and proactively address possible training concerns.
* Seeks opportunities to improve revenue efficiency by optimising booked schedules and providing clear slots for sales to fill.
* Balances responses to both clients and account executives in a delivery style that ensures equal support for all clients and ensures high quality training.
* Follow regulatory requirements to ensure all training is booked and scheduled within the CAA, EASA, UK authorities and regulations. Key ownership on all regulatory conflicts process and TCA’s
* Follow regulatory requirements to ensure all training is booked and scheduled within the CAA, EASA and UK authorities and regulations. Key ownership on all regulatory conflicts process reviewed daily. Short term planning and scheduling of training requirements, to allocation of simulator, training devices, classroom and instructor resources in accordance with the approved course or training footprints.
* Close working relationship with Training Managers and Account Executives to provide training solutions or course options for specific customer requests.
* Ensure Clients are accommodated in a friendly, highly respective manner with specific emphasis on problem solving and client assistance.
**Our ideal candidate**
* Has previous aviation crew scheduling and/ or operational planning experience (desirable).
* Has experience in the use of Scheduling Tools (desirable).
* Experience of the aviation industry and Flight Simulation (desirable).
* Has knowledge and understanding of CAA, EASA, UK authorities and regulations (desirable).
**What kind of person will succeed in this team?**
You are very organised with good attention to detail, and you thrive in a busy, live-training environment. You are approachable and a team player and you enjoy interacting with other internal departments and colleagues on-site. You can easily adapt to changes on short notice and work well under pressure and you are a keen and proactive problem solver.
**Contract details & location**
This on-site position is based at our Business Aviation Training Centre in Vienna (Schwechat). We are offering a permanent contract, 40 hours weekly, Monday to Friday, during standard office working hours.
# LI-MM2
**Position Type**
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
## Equal Opportunity Employer
*CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.*
*If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at rh-hr@cae.com.*