Du unterstützt Kunden bei der Installation vor Ort und optimierst Systeme, während du auch Wartungen durchführst und Schulungen anbietest.
Anforderungen
- •Bachelor's or Master's degree in science
- •5+ years of experience in a similar position
- •Experience with troubleshooting and problem solving
- •Experience with Agilent solutions
- •Clear and respectful verbal and written communication
- •Willingness to travel and visit customers
Deine Aufgaben
- •Kunden bei der Installation vor Ort unterstützen
- •Hardware-, Software- und Netzwerkprodukte installieren und optimieren
- •Produktleistungsprobleme diagnostizieren und beheben
- •Wartungen und Reparaturen durchführen
- •Kunden über präventive Wartung beraten
- •Proaktiv auf mögliche Geräteprobleme reagieren
- •Vollständig integrierte Lösungen liefern
- •Andere Techniker und Kunden schulen
Original Beschreibung
# Field Service Engineer for LC / LCMS in the Bremen area (M/F/D)
**Germany-Remote Location-Mainz** | **Full time**
## Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.
Join our dynamic organization to be a part of this rewarding work.
As a **Field Service Engineer** for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
**Your Role:**
* You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems
* Installs and optimizes hardware/software/network products and configurations at customer sites.
* Diagnoses and resolves product performance problems.
* Performs maintenance and repairs.
* Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
* Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
* Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
* Train other field engineers and customers in the solutions.
## Qualifications
**Your Profile:**
* A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
* 5+ years of experience in a similar position or experience as an end user
* Experience with troubleshooting and problem solving
* Experience with the Agilent solutions is desired but not essential
* Verbal and written communication is clear, respectful and timely
* You enjoy travelling and visiting customers
**Additional Details**
This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
## Travel Required:
75% of the Time
## Shift:
Day
## Duration:
No End Date
## Job Function:
Services & Support