In this role, you manage customer service and vendor relationships while ensuring compliance with safety and quality standards. You also oversee financial processes and coordinate maintenance tasks to ensure smooth operations.
Anforderungen
- •Independent and self-managing worker
- •Strong customer service skills
- •Ability to use initiative under pressure
- •Ability to multi-task and prioritize
- •Flexible approach to requirements
- •Good command of written and spoken English
- •Good sense of humor and approachable personality
Deine Aufgaben
- •Provide superior customer service to clients.
- •Communicate effectively at all organizational levels.
- •Support delivery of KPIs and SLAs as per contract.
- •Manage Corrigo helpdesk system for designated sites.
- •Ensure work orders are closed within SLA.
- •Communicate customer updates professionally and timely.
- •Conduct site inspections and assessments regularly.
- •Maintain building procedures and performance measures.
- •Develop strong relationships with vendors.
- •Ensure vendors understand client culture.
- •Ensure contracted resources meet quality and duration targets.
- •Address and correct underperformance issues promptly.
- •Review and refine services proactively.
- •Assist with financial management processes.
- •Coordinate repair and maintenance of office equipment.
- •Order office supplies as needed.
- •Conduct regular safety audits and ensure compliance.
- •Follow JLL Contractor Management procedures strictly.
- •Ensure compliance with JLL and client procedures.
- •Support JLL’s Quality Management program actively.
Deine Vorteile
Collaborative work environment
Opportunities for personal growth
Recognition of achievements
Skill enhancement and career advancement
Original Beschreibung
# Facilities Coordinator
**Zurich, CHE** | **Part time** | **On-site**
For our location in Zurich, we are looking for a
**Facilties Coordinator** (m/f/d)
The Facilities Coordinator will assist the Facilities Manager with operational activities. The key responsibilties are:
**Client/Stakeholder Management**
* Provide superior customer service to meet or exceed on-site client’s expectations
* Communicate and interact at all levels modulating content and ways of communicating accordingly.
* Supporting in the delivery of KPI’s and SLA’s defined within the contract.
**Operations Management**
* Day to day management of Corrigo helpdesk system for designated sites, ensuring WO are closed within SLA & customer updates are timely & communicated in a professional manner
* Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
* Develop a close working relationship with all of the vendors to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
* Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
* Proactively involved in ensuring that services are reviewed and refinements made to enhance these services
* Assist in the implementation of Industry Best Practice operations
**Financial Management**
* Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
* Assist in coordinating the repair and maintenance of office equipment and in the ordering in of office supplies.
**HSE, Security & Quality Management**
* Conduct regular audits to ensure safety procedures are in place & working
* Follow the JLL Contractor Management procedures without fail
* Ensure that all JLL contracted services are completed in accordance with all JLL procedures, statutory requirements, and the client procedures, guidelines and for Health and safety.
* Understand & actively support JLL’s Quality Management program
**Your Skills & Experience**
* Independent and self-managing worker
* Strong customer service skills- a great networker
* Ability to use initiative and remain calm under pressure
* Ability to multi-task and prioritize work commitments.
* Flexible approach to departmental requirements.
* Good educational background & a solid command of written & spoken English
* Good sense of humor & an approachable personality
**Our offer**
* Working together at eye level
* Space for personal growth, not only for work
* Acknowledgement of achievements
* The opportunity to enhance your skills and advance your career locally as well as regionally