You coordinate order management and transport planning while ensuring compliance and efficiency in export processes. Your role includes managing documentation, addressing customer issues, and overseeing the order-to-cash process for finished goods.
Anforderungen
- •A-level degree in commerce or logistics
- •Experience in international Customer Service
- •SAP knowledge is favourable
- •Fluent in English
- •Good software handling skills
- •Independent and precise work
- •High ability to set priorities
- •Ability to understand complex logistics processes
- •Driven to work and improve processes
- •Positive team player and self-motivated
Deine Aufgaben
- •Act as key contact for dedicated markets.
- •Manage order management and transport planning.
- •Handle customer complaints and product changes.
- •Maintain a professional attitude with stakeholders.
- •Oversee export documents and customs filing.
- •Communicate constraints and deadlines to stakeholders.
- •Manage order-to-cash process for Finished Goods.
- •Create and organize transport and export documents.
- •Monitor shipments until arrival in markets.
- •Improve processes for compliance and efficiency.
- •Manage credit limits and accounts with Finance.
- •Set up new finished goods and packaging materials.
Deine Vorteile
Above minimum salary compensation
Original Beschreibung
## Job Description
**COMMUNICATION & COORDINATION**
You are the key contact person for your dedicated markets as well as internal & external stakeholders concerning all order, credit risk and shipping related topics. You manage multiple tasks simultaneously, starting from order management and transport planning to customer complaints up to product launch/change requests. You consistently maintain a highly professional attitude towards all our stakeholders and colleagues.
You have full responsibility of export documents, partly with legalization processes and customs filing as well as related credit risk procedures. You support this by communicating constraints and deadlines to all relevant internal and external stakeholders involved with our distribution partners.
**SHIPPING & EXPORT ADMINISTRATION**
You oversee the order-to-cash process for Finished Goods (Beverage) and Visibility Items to our Subsidiaries and Distribution Partners including Transport planning in SAP TM and BI.
You manage the creating and organizing of all transport and export relevant documents for your markets, monitor all shipments closely until arrival in your markets and are in close alignment with our 3PLs and customers.
You excel at consistently improving processes, ensuring full compliance with document requirements while maintaining efficiency and being mindful of costs.
**CREDIT RISK MANAGEMENT**
You are managing credit limits a per defined matrix with Finance for several payment conditions, also Letter of Credit, dunning and accounts management by communicated limits and deadline with all involved internal and external stakeholders for our distribution partners
**MASTER DATA MANAGEMENT**
You are deeply involved in kicking-off and setting-up new finished goods and packaging materials (standard-, in & out SKUs and consumer activations) or changing existing materials (i.e. layout changes, recipe changes) for the entire finished goods and packaging product portfolio of your markets.
## Qualifications
A-level degree (ideally commerce or logistics) or completed commercial apprenticeship with profound professional experience, ideally in a CPG/FMCG Company
Ideally, experience in international Customer Service
SAP knowledge (favourable)
Fluent in English
Good software handling skills (various programs incl. SAP, Microsoft Office…)
Independent, precise and self-reliant work, organizational skills, commercial knowledge, reliability, quality and service orientation are a matter of course
High ability to set priorities, operational and entrepreneurial thinking
Ability to understand complex processes in the area of logistics and export, identify risks and find solutions
Always driven to work, dedicated & smart, and eager to improve processes.
We are looking for a positive team player, self-motivated, flexible, and able to work under pressure in a fast-paced environment with the ability to handle multiple projects simultaneously
## Additional Information
Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is € 2446,00 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.
As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.