You manage and improve problem and change management processes, ensuring compliance and effective communication. You lead the Change Advisory Board and monitor IT changes to ensure their success.
Anforderungen
- •Degree in IT or related field
- •Certified knowledge in ITIL Service Management
- •Working experience in ITIL and service management
- •Experience with IT Service management tools
- •Ability to present technical information clearly
- •Strong problem-solving and analytical skills
- •Excellent communication skills in German & English
- •Relevant certifications
- •Effective project management and facilitation skills
- •IT Risk management in operational environment
Deine Aufgaben
- •Develop and maintain problem and change management systems.
- •Monitor efficiency and effectiveness of management processes.
- •Produce management information, including KPIs and reports.
- •Conduct post-incident reviews and lessons learned sessions.
- •Ensure IT teams follow problem and change management processes.
- •Identify and analyze recurring IT problems and root causes.
- •Develop and implement measures for problem resolution.
- •Communicate problem status to stakeholders in a timely manner.
- •Create and maintain problem documentation and logs.
- •Lead the Change Advisory Board (CAB) and hold regular meetings.
- •Monitor implementation of changes and track progress.
- •Assess impact and risks of changes.
- •Ensure all changes are authorized and documented per ITIL.
- •Ensure changes comply with relevant policies and standards.
Deine Vorteile
Flexible working hours
4-day work week option
30 days paid leave
10 days unpaid leave
Mobile work options
Relocation support
Additional benefits to come
Original Beschreibung
Date:
Jul 7, 2025
Location:
Salzgitter, DE
Level of Experience:
Professionals
Job Function:
Information Technology
Job ID:
3947
# Expert ITSM Problem and Change Process Coordination (all genders)
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| **Your role and key responsibilities** |
| * Developing and maintaining the problem and change management system and processes with respective stakeholders * Monitoring and steering the efficiency and effectiveness of the problem and change management processes as well as producing management information, including KPIs and reports * Conducting post-incident reviews and lessons learned sessions in alignment with the incident process analyst * Ensuring that all IT teams follow the problem and change management processes including escalations * Responsibility for the identification and analyzation of recurring IT problems and their root causes * Developing and implementing measures for problem resolution and prevention * Clear and timely communication of problem status to stakeholders and reporting on problem resolution * Creating and maintaining problem documentation, logging activities and actions, and ensuring problem information is available for future reference * Lead the Change Advisory Board (CAB) and conduct regular CAB meetings * Monitoring the implementation of changes, tracking progress and evaluating the success of changes to the IT landscape * Assessing the impact and risks of changes * Ensuring all changes are authorized and documented according to ITIL processes * Ensuring that changes adhere to relevant policies, procedures and compliance standards |
| **What you bring to the team** |
| * Degree in IT or a related field * Current and certified knowledge in ITIL Service Management * Working experience and knowledge of ITIL and service management processes * Working experience of IT Service management tools e.g. ServiceNow * Able to present technical information clearly to a non-technical audience * Strong problem-solving and analytical skills * Excellent oral and written communication skills (in German & English) |
| **What makes you stand out** |
| * Relevant certifications * Effective project management and facilitation skills * IT Risk management in an operational environment |
| **What to look forward to** |
| * Flexible working hours from 28 to 40h per week * Possibility of a 4-day-week (up to 35h per week) * 30 days paid + 10 days unpaid leave * Mobile work options * Relocation support * More benefits to come |
## Diversity, Equity and Inclusion
We believe that the best results are created in a diverse and inclusive environment.
Therefore, all qualified applications will be considered for employment regardless of age, race, religion, gender (identity), sexual orientation, national origin or disability.