You manage inquiries and provide support for leasing and loan agreements, ensuring compliance with guidelines while efficiently coordinating orders and processing contract settlements.
Anforderungen
- •Completed commercial training or comparable qualification
- •At least 1-2 years of professional experience
- •Commercial knowledge and ideally experience in credit and leasing business
- •Strong communication skills and confident telephone manner
- •Strong service orientation and solution-oriented approach
- •Good IT skills
- •Teamwork and flexibility
- •Independence and reliability
Deine Aufgaben
- •Process telephone and written enquiries from dealers and customers.
- •Serve as a contact person for specialized queries.
- •Provide telephone advice and support to dealers and customers.
- •Coordinate processing of postal, fax, email, and extranet orders.
- •Handle overdue leasing returns and settle contracts promptly.
- •Prepare recommendations for fee waivers and cancellations.
Deine Vorteile
Progressive workplace with challenges
Flexible working hours
Targeted training opportunities
Attractive remuneration package
Company pension plan
Vehicle leasing programme for relatives
Reduced fitness offers through partner
Subsidized lunch at canteens
Original Beschreibung
# Expert (m/f/d) Contract Management and Customer Support (limited to 24 months)
## Your Tasks:
* Processing of telephone and written enquiries (including early redemptions, address changes, damage releases, vehicle exchanges, transfers and rescheduling of due dates) from dealers and customers during the term of the leasing and loan agreements
* Qualified and competent contact person for all specialised questions from dealers and customers during the term of their leasing and loan agreements
* Providing telephone advice and support to dealers and customers in compliance with the service level target and in accordance with the bank's internal guidelines and work instructions to ensure compliance with all relevant legal and statutory requirements
* Coordination and processing of postal, fax, e-mail and extranet orders from our dealers and customers in compliance with the targets for mail processing
* Processing overdue leasing returns with the aim of returning the vehicles as quickly as possible and settling the contracts
* Preparation of recommendations and solutions for fee waivers and cancellations of business transactions as well as coordination with interfaces/other departments
## Your Profile:
* Successfully completed commercial training (e.g., office communication clerk, industrial clerk, wholesale and foreign trade clerk, legal assistant) or a comparable qualification
* At least 1-2 years of professional experience
* Commercial knowledge and ideally experience in credit and leasing business
* Strong communication skills and confident telephone manner, as well as enjoyment in dealing with dealers
* Strong service orientation and solution-oriented approach
* Good IT skills
* Teamwork and flexibility
* Independence and reliability
**What we offer:**
## Wir bieten Ihnen:
We offer you a progressive workplace with challenging, varied tasks in a dynamic environment and a pleasant working atmosphere. Flexible working hours and targeted training are part of the package as well as an attractive remuneration and a company pension. We also offer a vehicle leasing programme in which you and up to two relatives can participate. Through our cooperation partner Urban Sports Club you can take advantage of various fitness offers at reduced conditions. Two canteens are available for your subsidized lunch.