You will enhance and standardize sales and customer service processes, drive digitization efforts, and manage strategic projects while ensuring compliance and facilitating knowledge sharing across global teams.
Anforderungen
- •Degree in Business Economics, IT, Finance
- •At least 3–6 years in customer service
- •Knowledge of pharmaceutical industry is a plus
- •Experience in IT project management
- •SAP expertise in Sales & Distribution
- •Strong knowledge of pricing processes
- •Excellent moderation and project management skills
- •Proficient in MS Office and CRM systems
- •Fluent English (spoken and written)
- •Willingness to travel internationally
Deine Aufgaben
- •Harmonize end-to-end processes for Quotation to Cash globally.
- •Support digitization and automation of sales processes.
- •Establish global communities of practice in sales and customer service.
- •Develop a vision for customer service processes and technology.
- •Lead continuous improvement initiatives for customer interfaces.
- •Represent Global Commercial Operations in IT projects for QTC.
- •Ensure compliance with internal policies and regulations.
- •Manage strategic projects in customer service from concept to implementation.
- •Document and monitor business processes.
- •Advise employees on process-related questions and optimizations.
- •Plan and conduct workshops and training sessions for sales processes.
Original Beschreibung
# Expert - Commercial Processes (Quotation to Cash) (m/f/d)
**Bad Homburg, Germany** | **Full time** | **Remote**
**Your Responsibilities**
* **Harmonize and standardize** end-to-end (E2E) processes for **Quotation to Cash (QTC)** on a global scale
* **Support digitization and automation** of sales and customer service processes to achieve predefined efficiency targets
* **Establish and support global communities** of practice in sales and customer service to share best practices and align on standard business processes and technology deployment
* Develop a **vision for the company’s customer service processes and technology landscape** and coordinate stakeholders toward implementation
* **Lead continuous improvement initiatives** focused on automation and digitization of customer interfaces, ensuring implementation across countries
* Represent **Global Commercial Operations** in IT projects related to QTC
* Ensure **compliance with internal policies** and external regulatory requirements
* Manage **strategic projects** in the customer service domain, from concept to implementation
* Documentation and monitoring of business processes
* Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes.
* Planning, organizing, and conducting workshops and training sessions to optimize sales processes.
**Your Profile**
✔ **Degree** in Business Economics, IT, Finance, or a related field
✔ **At least 3–6 years of experience** in customer service, sales, business (process) management, or IT project management
✔ Knowledge of the **pharmaceutical or medical technology industry** is a plus
✔ Experience in **IT project management and digital tool implementation**
✔ **SAP expertise** in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution
✔ Strong knowledge of **pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio)**
✔ Excellent **moderation, presentation, and project management skills**
✔ **Tech-savvy:** Proficient in MS Office, CRM systems, SAP & modern communication tools
✔ **Languages:** Fluent English (spoken and written); additional languages are an advantage
✔ **Willingness to travel** internationally