You lead innovation initiatives and collaborate with teams to improve consumer communication strategies, while providing training to ensure compliance and effective consumer care across contact centers.
Anforderungen
- •Bachelor's degree
- •2-3 years relevant experience
- •Familiarity with FMCG or Pharma industries
- •Strong communication skills
- •Data and analytical capabilities
- •Ability to work under pressure
- •Meticulous attention to detail
- •Fluency in English
- •German and/or French is an advantage
Deine Aufgaben
- •Lead initiatives for integrating new tools.
- •Incorporate consumer feedback into improvements.
- •Engage with teams to develop communication strategies.
- •Drive actionable insights from data analysis.
- •Provide training and support to contact centers.
- •Ensure compliance and consumer care knowledge.
Deine Vorteile
Competitive salaries
Comprehensive benefits
Flexible work policies
Work-life balance support
Travel opportunity up to 15%
Original Beschreibung
# Job Title: Europe Consumer Affairs Integration Engagement Specialist
Travel Required?:
Travel - up to 10% of time
Date:
10 Apr 2025
Hybrid
No Relocation Assistance Offered
Job Number #165740 - Therwil, Switzerland, Switzerland
**Position: European Consumer Affairs Integration & Engagement Specialist**
**Location: Basel, Europe Division (100% Europe)**
**About the Role:** Join us as you influence and create seamless consumer experiences that stand at the forefront of European Consumer Affairs. In this dynamic role, you will be developing strategies to equip our contact centers with the necessary tools and insights to ensure exceptional consumer care. You will own the initiative to connect Consumer Affairs with the business, leveraging consumer insights to drive business growth and maintain trust in our brands.
**What You'll Do:**
* **Influence Innovation:** Lead initiatives that integrate new tools and methodologies, ensuring consumer feedback is actively incorporated into business improvements.
* **Create Impactful Solutions:** Engage with cross-functional teams to develop consumer communications strategies, driving actionable insights from data analysis.
* **Develop Excellence:** Provide training and support to European contact centers, ensuring they have the relevant knowledge to thrive in consumer care and compliance fitness.
**Your Profile:** Educational Background: A Bachelor's degree, with 2-3 years of relevant experience in Consumer Affairs or Customer Service. Familiarity with FMCG or Pharma industries is preferred.
**Skills:** Strong communication, data and analytical capabilities, and the ability to work under pressure. Meticulous attention to detail. Fluency in English is required, with German and/or French an advantage.
**Perks and Benefits:** We offer competitive salaries, comprehensive benefits, and flexible work policies that support work-life balance. You'll have the opportunity to travel Up to 15% of the time, gaining exposure across the European market.
**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
# LI-Hybrid
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