End User Support Technician(m/w/x)

As an End User Support Technician, you will be at the forefront of IT support, troubleshooting hardware and software issues, managing service requests, and ensuring a seamless user experience. This role involves everything from configuring devices to supporting infrastructure initiatives, making each day dynamic and impactful.

Anforderungen

• •U.S. Citizenship with ability to obtain Secret security clearance
• •Bachelor’s degree or equivalent experience
• •Five to seven years of relevant IT support experience
• •Proficiency with Windows desktop operating systems and Dell hardware platforms
• •Strong working knowledge of Microsoft Office 365, OneDrive, and Microsoft Teams
• •Solid understanding of network communications and fundamental networking principles
• •Excellent written and verbal communication skills with strong customer service orientation
• •Ability to work effectively both independently and in a team environment
• •Strong attention to detail with demonstrated analytical and problem-solving capabilities
• •Excellent time management skills and ability to manage multiple priorities
• •Proven ability to communicate effectively with end users via phone and email
• •Experience supporting conference room technologies and collaboration platforms
• •Ability to lift and carry up to 30 pounds
• •Strong organizational skills with ability to maintain a clean and orderly workspace
• •Experience supporting BitLocker and Windows Hello
• •Experience with Red Hat Enterprise Linux (RHEL), Ubuntu, and macOS environments
• •Experience with Cisco VoIP phones and Cisco Call Manager