You serve as the primary contact for Swiss e-commerce customers, ensuring exceptional service and satisfaction while managing orders and collaborating with various teams.
Anforderungen
- •EFZ (3-year apprenticeship)
- •Proven experience in customer success
- •Good technical understanding
- •Strong analytical and Office 365 skills
- •SAP S4 and SAP Commerce knowledge is an advantage
- •Excellent communication skills in German, French and English
- •Any additional language is a plus
Deine Aufgaben
- •Serve as the primary contact for Swiss e-commerce customers
- •Ensure high-quality customer service
- •Engage proactively with customers to resolve issues
- •Manage daily tasks related to customer orders
- •Collaborate with Logistics, Finance, and IT teams
- •Generate reports and conduct analyses