C. Haushahn GmbH & Co. KG
Serviceleiter:in für Aufzugsanlagen(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
München
22
220 KONE GmbH2 Monate
Distriktmanager Service / Serviceleiter für Aufzugsanlagen(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
München
Nejo KI-Zusammenfassung
In this role, you will focus on ensuring customer satisfaction and equipment safety while managing service operations. You will lead a team of technicians, oversee service delivery, and handle customer complaints, all while optimizing performance and maintaining high-quality standards.
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Anforderungen
- •Accountability for customer satisfaction
- •Accountability for equipment safety and performance
- •Accountability for selling service repairs
- •Accountability for sales lead volume and quality
- •Accountability for resolving customer service complaints
- •Accountability for resolving invoicing complaints
- •Accountability for end-user and technician safety
- •Accountability for service delivery according to contract
- •Accountability for controlling field operations costs
- •Accountability for callouts and service repairs sales
- •Responsibility for proximity stock content
- •Accountability for managing third-party inspections
- •Validation of service contract technical terms
- •Accountability for supporting foreign equipment maintenance
- •Responsibility for solving technician callout conflicts
- •Accountability for solving open callouts
- •Accountability for reducing callouts
- •Accountability for reviewing invoices
- •Accountability for timely completion of maintenance visits
- •Accountability for maintenance scheduling and routing
- •Responsibility for performing site audits
- •Responsibility for investigating accidents
- •Responsibility for controlling overtime
- •Accountability for technician performance
- •Accountability for technician motivation and development
- •Accountability for checking technicians performance objectives
- •Accountability for communication with technicians
- •Accountability for managing technician absences
- •Accountability for validating technician timesheets
- •Accountability for equipment assignment to technicians
- •Responsibility for defining technician capacity needs
- •Accountability for managing technician tools and instruments
Keine Angabe
Berufserfahrung
ca. 1 – 4 Jahre
Deine Aufgaben
- •Manage customer satisfaction through quality service and clear communication
- •Ensure equipment safety and performance
- •Sell service repairs
- •Oversee sales lead volume, quality, and processing
- •Resolve customer service quality complaints
- •Address invoicing complaints related to maintenance operations
- •Ensure safety for end-users, sites, and technicians
- •Deliver services according to contract requirements and local regulations
- •Control field operations costs and CMII
- •Manage callouts and service repairs sales
- •Maintain proximity stock content and value
- •Coordinate third-party inspection visits and follow-up actions
- •Validate service contract technical terms with sales
- •Support maintenance of foreign equipment in the LIS base
- •Assist in resolving technician callout assignment conflicts
- •Close open callouts and address safety issues
- •Reduce callouts in the assigned area
- •Review non-automatically invoiced callout and service repair invoices
- •Complete planned maintenance visits on time
- •Schedule planned maintenance and optimize routing
- •Perform site audits
- •Investigate accidents and follow internal reporting policies
- •Control and authorize overtime
- •Evaluate performance of assigned technicians
- •Motivate and develop maintenance technicians' competencies
- •Set and review technicians' performance objectives
- •Communicate effectively with technicians
- •Manage technician absences and callout scheduling
- •Validate technician timesheets before payroll
- •Assign equipment to technicians and balance workloads
- •Determine technician capacity needs and assist in hiring
- •Authorize and manage technicians' tools, vans, phones, and instruments
Sprachen
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 220 KONE GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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