You manage service strategy, project management, and customer relationships to ensure operational efficiency and deliver high-quality support in the healthcare sector.
Anforderungen
- •Completed degree in business or IT
- •Several years in senior leadership
- •Success in executing service strategies
- •In-depth knowledge of hospital systems
- •Strong leadership and communication skills
- •Willingness to travel for projects
- •Fluent in German and English
Deine Aufgaben
- •Develop and execute an efficient support strategy.
- •Convert the organization into lean operational processes.
- •Establish and optimize operational structures for software solutions.
- •Plan and control large projects at key accounts.
- •Standardize methodologies in the Project Management Office.
- •Manage resources effectively across projects.
- •Promote long-term relationships with key healthcare customers.
- •Ensure quality and efficiency in customer support.
- •Proactively solve complex customer issues.
- •Monitor key performance indicators for service effectiveness.
Deine Vorteile
Fresh food daily
Free gym access
On-site kindergarten
Regular internal events
Ergonomic workspace design
Original Beschreibung
# Director Service & Support (m/f/d)
**Martinsried** | **Full time**
**Your contribution:**
* Implementation of an effective service and support strategy: Development and execution of a highly scalable and efficient strategy aimed at optimizing service and support processes to achieve operational excellence.
* Transformation of the service and support organization: Conversion of an existing organization with over 75 employees into lean and effective operational processes characterized by "lean operations" to enhance efficiency.
* Operational structure for complex software solutions: Establishment, monitoring, and continuous optimization of economic operational structures for managing and delivering services for CGM's complex software solutions in the fields of hospital management in Germany, Austria, and Switzerland.
* Project monitoring and resource management: Responsibility for the planning and control of large projects at key accounts, as well as the standardization of methodologies in the Project Management Office (PMO), including effective resource management.
* Customer relationships and service quality: Promotion of long-term relationships with key customers in the healthcare sector, ensuring quality and efficiency in customer support, and proactively solving complex issues while simultaneously monitoring key performance indicators for service effectiveness and customer satisfaction.
**What you bring along:**
* Possession of a completed degree in business, computer science, or a related field, potentially complemented by a medical or business background. A high technical affinity and relevant experience in the e-health sector are also essential.
* At least several years of experience in a senior leadership position within the service and support sector, specifically in the IT industry or healthcare. This includes proven capabilities in leading teams and managing large customer projects.
* Demonstrated success in developing and executing service strategies, alongside a strong track record in optimizing operational processes and improving overall service efficiency.
* In-depth knowledge of hospital information systems is crucial, along with multi-project management experience which highlights the ability to handle multiple initiatives simultaneously effectively.
* Strong leadership and communication skills are required, coupled with high levels of customer orientation and problem-solving abilities. The candidate should also possess a positive mindset and be willing to travel for customer meetings and projects, alongside fluency in both German and English.
**What you can expect from us:**
* **Feel Good Management:** We offer you fresh food daily with a diverse selection of dishes. You can also shape your workday in a hybrid manner, working remotely two days a week.
* **Health**: Take advantage of the gym and attend our free sports classes.
* **Childcare**: Our on-site kindergarten allows for a more flexible working arrangement.
* **Events**: Participate in internal events and activities, which take place regularly both on-site and remotely.
* **Ergonomics**: Design your workspace to meet your ergonomic needs, allowing you to work comfortably and healthily on-site.
**Diversity is part of CGM!** We look forward to your application regardless of ability, gender, nationality, ethnic and social background, religion, age, as well as sexual orientation and identity.