Director Service & Maintenance(m/w/x)

# Director Service & Maintenance (m/f/d) Location: Munich Stellen-ID: 25319 Business Sector: Veridos GmbH For our department Service & Maintenance department we are looking for a **Director Service & Maintenance (m/f/d)** at our location in Munich or Berlin. **Your responsibilites:** * Management of the Service & Maintenance department and the global Service & Maintenance team * Strategic development of the Service & Maintenance Global Team with regard to Global Service & Maintenance Hubs, outsourcing decisions, development of a strong partner network, etc. * Promotion of the productization of the Service & Maintenance offering * Increase Service & Maintenance revenue and profitability * Ensure proper and timely execution of S&M projects in collaboration with all required internal and external stakeholders * Monitoring and controlling the Service & Maintenance projects based on defined KPIs (e.g. service delivery in time, budget, quality and customer satisfaction) * Further development of the applied work methodology (S&M @ Veridos) for the optimized implementation of Veridos' S&M processes (SLAs and OLAs) through the Community of Practices * Efficient use of resources through optimized deployment of employees in projects * Digitalization of after-sales processes * Team-oriented employee management characterized by cooperative collaboration and employee development * Strategic leadership of the team as well as operational work in day-to-day business **Your profile:** * Many years of professional experience in the project business, preferably in the international government, plant or service business * Completed studies in mechanical engineering, computer science, industrial engineering or comparable training/professional experience * Experience as a service (level) manager * ITIL know-how/certificates an advantage * Leading/coaching management style and sound experience in team/department management * Business fluent in English; a second European foreign language is advantageous * Independent, very analytical and goal-oriented way of working with a corresponding desire for sustainability * Intercultural experience and assertiveness **Your benefits:** * We offer an extremely interesting business and client environment in an international context * Through your expertise, you can actively shape the working methods and processes applied in your work environment and thus directly influence and experience the success of your commitment * Benefit from 30 days of holiday per year * A company pension scheme is part of our comprehensive remuneration package for you * We promote your personal and professional development through a wide range of training and further education opportunities * You will benefit from a work-life balance, supported by the possibility of mobile working and the new Flex Office concept, attractive family benefits and a diverse company health management