Tradebyte Software GmbH
Senior Product Manager AI Strategy CVP(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Ansbach
TR
Tradebyte Software Ltd.24 Tage
Director Customer Enablement(m/w/x)
Vollzeit
mit Homeoffice
Senior
AI/ML Job
Keine Angabe
91522 Ansbach
Nejo KI-Zusammenfassung
In this role, you will lead the charge in enhancing customer experiences by optimizing support processes and implementing innovative AI solutions. Your focus will be on transforming customer interactions into valuable moments while ensuring operational excellence and strategic growth.
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Anforderungen
- •Minimum 7 years of leadership experience in Customer Service, Customer Operations, or IT Service Management
- •Proven experience in Enterprise ITSM solutions
- •Excellent understanding of modern IT architectures, APIs, and Generative AI/ML
- •Ability to inspire and lead multi-disciplinary teams
- •Excellent communication and stakeholder management skills
- •Completed degree in Business Administration, Business Informatics, Engineering, or comparable
Bachelor-Abschluss
Berufserfahrung
7 Jahre
Deine Aufgaben
- •Scale and optimize customer-facing processes post-initial sale
- •Define and implement an AI-powered ITSM infrastructure
- •Establish support as a core knowledge center
- •Empower the team to identify root causes of customer issues
- •Implement frameworks for fast and accurate solution delivery
- •Transform support interactions into moments of trust and expertise
- •Manage customer relationships to ensure 100% satisfaction
- •Develop a forward-looking Customer Operations Strategy
- •Lead Team Leads across Service Operations and Customer Education
- •Oversee the Operations budget and resource planning
- •Define and adhere to critical SLAs and KPIs
- •Optimize the cost of service per interaction
- •Deploy and continuously develop an AI-First ITSM platform
- •Design and implement lean processes focused on automation
- •Utilize AI to automate first-level support and optimize ticket triage
- •Ensure operational excellence and stability of customer services
- •Collaborate with Product & Engineering to optimize key processes
- •Oversee stability of critical applications and manage communication during outages
- •Lead Customer Education initiatives for optimal training and enablement
- •Utilize customer data to identify friction points for product improvement
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Attraktive Vergütung
- •Employee shares program
Mitarbeiterrabatte
- •40% off fashion and beauty products
- •30% off Lounge by Zalando
- •Discounts from external partners
Sinnstiftende Arbeit
- •2 paid volunteering days a year
Sonstige Vorteile
- •Relocation assistance
Familienfreundlichkeit
- •Family services including counseling
Gesundheits- & Fitnessangebote
- •Health and wellbeing options
Mentale Gesundheitsförderung
- •Mental health support and coaching
Flexibles Arbeiten
- •Flexible work schedules
- •Commitment to work-life balance
Weiterbildungsangebote
- •Professional development opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Tradebyte Software Ltd. erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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