Department Manager Marketplace Seller Quality & Performance(m/w/x)

## Your Tasks * Establish a global, measurable Seller KPI Framework to define and assess seller quality consistently across all markets * Design and implement internal and seller-facing dashboards to provide transparency and enable data-driven performance management * Develop and operationalize a tiering and segmentation model to categorize sellers and align incentives, support, and interventions * Create a structured onboarding journey that embeds performance expectations and quality standards from day one * Define a fair, transparent enforcement and appeals process to manage non-compliance and support seller recovery where needed * Build a governance model to clearly outline responsibilities between global and local teams, ensuring aligned execution * Design and launch recognition and feedback mechanisms such as “Best Seller Awards” and seller advisory panels to reward excellence and drive continuous improvement * Internal: Marketplace Leadership, International Marketplace Teams, Legal, Global Customer Care * External: Third-party sellers, agencies, consultants (where applicable) ## Your Profile * University degree in business, economics, social sciences, or related field * Several years of experience in performance management, strategic programs, operations, or enablement functions * Proven track record of driving cross-functional initiatives from design to execution * Experience working in matrixed organizations or across geographies * Fluent in English; German is a plus * Deep understanding of how to design, manage, and improve performance mgmt. systems * Ability to translate performance standards into effective KPIs * User-centric mindset to design intuitive dashboards for different audiences * A good understanding of the marketplace business model * Extensive experience in developing and rolling out new processes and frameworks * Ability to design high-quality, end-to-end seller/user/employee journeys * Holistic organizational thinking (e.g., to define global vs local responsibilities clearly) * Strong stakeholder management and influencing skills (incl. senior executives) * Excellent written and verbal communication skills * Experience in designing structured, educational programs * High level of empathy - to anticipate what (new) sellers need to succeed ## About Us We are looking for a structured, strategic, and execution-focused leader to establish and scale the foundation of seller quality and performance management across our marketplace business. As Department Manager Marketplace Seller Quality & Performance (m/f/d), define a global KPI framework, design real-time dashboards, implement a performance-based tiering model, and shape a structured onboarding journey. Lead the development of transparent enforcement and appeals processes, build governance models for collaboration across markets, and launch recognition and feedback mechanisms that promote seller excellence. This role is critical to ensuring consistent seller performance, maintaining consumer trust, and enabling scalable growth. It forms the foundation for a high-performing, reliable, and seller-friendly platform – and is key to how we differentiate and win in the evolving marketplace landscape. ## Additional Benefits ## Job Infos ​Location: München MediaMarktSaturn Plattform Services Department: HQ - Strategy, Project & Process Management Entrylevel: Management Level Type of Employement: Full Time Working Hours: 37,5 Persona: Job Requisition HQ Manager Recruiter: Timo-Kristoffer Scheffen