You analyze user data to enhance customer support and work with teams to improve customer interactions. You also examine performance metrics and provide actionable insights, ensuring quality and effective data usage.
Anforderungen
- •At least 3 years of experience
- •Degree in (business) informatics
- •Experience using SQL and Tableau
- •Experience in A/B test conception
- •Good knowledge of statistics
- •Proactive and results-oriented
- •Strong communication skills
Deine Aufgaben
- •Analyze user behavior data for customer support.
- •Collaborate with stakeholders on customer journey improvements.
- •Scrutinize Service & Support activities and KPI shifts.
- •Translate findings into actionable recommendations.
- •Prepare visual presentations of findings for stakeholders.
- •Design and optimize data collection processes.
- •Support colleagues with product data and quality standards.
Deine Vorteile
Stock option plan
Company pension
30 vacation days
3 additional social engagement days
30 Workation days
Flexible work environment
Learning budget
Bike leasing
Monthly voucher of choice
Amazon book flat
Corporate discounts
Regular team offsites
Quarterly networking events
Original Beschreibung
## Data Analyst (m/f/x) Customer Success
**Your mission:**
You are an analytical consultant for the data- and insights-driven development of our Customer Service and Support Team. With your analysis, you identify optimization potential in the organization and influence our Customer Service and Support roadmap with your recommendations for action.
**Here's how you'll make an impact:**
* You analyze user behavior data and use it to support our Customer Service and Support Teams in optimizing customer satisfaction and identifying the most critical customer problems.
* You collaborate with cross-functional stakeholders to analyze customer-journey touchpoints to continuously improve how our customers interact with our software.
* You scrutinize our Service & Support activities, detect shifts in KPI performance, and, in partnership with your stakeholders, translate the findings into data-driven hypotheses and actionable recommendations.
* You prepare your findings visually so that it is easy for your stakeholders to incorporate them into their decisions.
* You design optimizations in data collection and continuously develop the reporting ecosystem.
* You support your colleagues in using product data and help keep our quality standards high with peer reviews
***Your Qualification:***
* You have at least 3 years of experience as a Data Analyst (m/f/x), preferably in a digital and/or SaaS environment.
* You have a degree in (business) informatics, economics, (business) mathematics or comparable.
* You have experience using data to drive impact, including working with tools such as SQL, Tableau, Looker, Snowflake, Redshift, or comparable platforms.
* You have relevant experience in the conception and evaluation of A/B tests, good knowledge of statistics is a plus.
* You are proactive, results-oriented, and flexible in problem-solving both in your role and for the company.
* Your profile is rounded off by strong communication, presentation, and organizational skills.
* Despite your passion for data, you recognize that emotions are not always quantifiable, so you actively seek direct dialogue with our users to capture qualitative insights.
***\_\_***
**Our Techstack:**
SQL | Snowflake | Snowplow | dbt | Python | Looker | Metabase | Mixpanel
## Anforderungen
### Your sevdesk Experience
**Drive Impact:** Make meaningful contributions and help move initiatives forward across teams. Your input will be valued, and your work will have a direct influence on sevdesk's success.
**Empowered Ownership**: take charge of your work and projects with the expectation of making decisions independently, supported by a team that's there when you need guidance.
**Competitive Compensation**: Includes a stock option plan and company pension to reward your contributions.
**Time to Recharge**: 30 vacation days, 3 additional days for social engagement, plus 30 Workation days to work from anywhere in the EU.
**Flexible Work Environment**: We believe in working where you’re most productive, whether that’s at home or in the office. Our hybrid approach balances flexibility with in-person collaboration, fostering trust and strong teamwork when we come together.
**Comprehensive Benefits:** learning budget, bike leasing, monthly voucher of choice (Amazon, IKEA, Car Sharing, …), Amazon book flat, corporate discounts and more.
**Team Vibes**: Enjoy regular team offsites and quarterly events packed with networking and fun!