CX Program Manager(m/w/x)

Vollzeit

mit Homeoffice

Senior

Keine Angabe

München, Ingolstadt

Nejo KI-Zusammenfassung

As a CX Program Manager, you will lead cross-functional initiatives to enhance customer experience, collaborating with various teams to turn insights into actionable improvements while ensuring projects are executed effectively and on time.

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Anforderungen

•Bachelor’s degree in Business, Marketing, Communications, or related field
•10+ years in customer experience, program/project management, or cross-functional coordination roles
•Strong project management and organizational skills
•Excellent communication and stakeholder management abilities
•Analytical mindset with ability to interpret data and drive insights
•Ability to manage multiple initiatives simultaneously in a fast-paced environment
•Proficiency in CX and/or project tools (e.g. TheyDo, Jira, MS Projects or similar)
•English required; German is a strong advantage
•Highly proactive and detail oriented
•Natural collaborator who builds trust and alignment
•Passionate about delivering exceptional customer experiences

Bachelor-Abschluss

ODER

Master-Abschluss

Berufserfahrung

10 Jahre

Deine Aufgaben

•Drive planning and execution of Customer Experience initiatives
•Track progress across multiple departments
•Collaborate with business analysts to convert feedback into actionable insights
•Partner with countries and central functions for effective resolution of customer pain points
•Apply Customer Journey Mapping to address customer needs
•Break internal silos in developing CX measures
•Maintain visibility on all CX-related topics
•Ensure clarity on ownership, deadlines, and progress updates
•Act as the voice of the customer in internal discussions
•Ground budget planning and vendor decisions in customer impact
•Stay updated on best practices in the retail sector
•Proactively introduce improvements to enhance customer experience
•Serve as the central contact between the CX team and country organizations
•Translate customer insights into tangible improvements

Tools & Technologien

TheyDoJiraMS Projects

Sprachen

Englisch – verhandlungssicher

Deutsch – Grundkenntnisse

Deine Vorteile

Mehr Urlaubstage

•30 days vacation

Betriebliche Altersvorsorge

•Company pension plan

Mitarbeiterrabatte

•Employees discount

Gesundheits- & Fitnessangebote

•Fitness collaborations

Weiterbildungsangebote

•Training and education

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MediaMarktSaturn Retail Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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