Du bist verantwortlich für die Bereitstellung von Kundenservice und baust enge Beziehungen zu den Kunden auf. Darüber hinaus sorgst du für die pünktliche Erstellung der Berichte aus dem Außendienst und repräsentierst die Unternehmenswerte professionell.
Anforderungen
- •Solid background in electronics
- •Solid background in mechanical engineering
- •Solid background in vacuum technology
- •Basic knowledge of Printed Circuit Board technologies
- •Ability to troubleshoot Pneumatic issues
- •Ability to troubleshoot Vacuum issues
- •Ability to troubleshoot Electronic issues
- •Ability to troubleshoot Computer issues
- •Working knowledge of WinNT
- •Working knowledge of Win XP
- •Working knowledge of Win7
- •Working knowledge of Win10
- •Working knowledge of Linux
- •Proficiency in MS Office products
- •Excellent communication skills
- •Strong customer interfacing skills
- •Good organizational skills
- •Adaptable approach to working hours
- •Flexibility in work responsibilities
- •Ability to work independently
- •Ability to work in difficult conditions
- •Systematic approach to problem solving
- •Willingness to travel to customer sites
- •Valid driver's license
- •Master's Level Degree with 0 years experience
- •Bachelor's Level Degree with 2 years experience
Deine Aufgaben
- •Kundendienstleistungen bereitstellen
- •Kundenbeziehungen aufbauen
- •Feldberichte zeitnah abschließen
- •Unternehmenswerte repräsentieren
- •Reisebereitschaft für Dienstleistungen
Deine Vorteile
Wettbewerbsfähiges Vergütungspaket
Inklusive Programme für Vielfalt
Original Beschreibung
# Customer Support Engineer
**Bruck / Mur, Austria** | **Full time**
**Job Description/Preferred Qualifications**
**Primary Function:**
Responsible to provide world class support services to KLA PCB Territory customers, ensuring all Orbotech systems perform properly, enabling high customer satisfaction and perception of the value of services received.
Reports directly to the assigned Regional Service Manager.
**Skill Requirements:**
Solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologies.
Demonstrated ability to troubleshoot and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.
Must have working knowledge of WinNT, Win XP, Win7 & 10, Linux as well as MS Office products.
Excellent communication and customer interfacing skills.
Good organizational skills.
An adaptable approach to working hours, locations, and conditions.
A flexible approach to work responsibilities, enabling both independent and team working.
Ability to work alone or unsupervised for extended period, often in difficult conditions.
A systematic and logical approach to problem solving.
Willingness to travel to customer's sites in Austria and Germany.
Valid driver's license
Responsibilities:
Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.
Generate a close working relationship with the customers to enable the company to sell its product portfolio.
Timely completion of all field reports.
Represent KLA Company culture and values in a respectable manner.
Travel required by driving and flying as needed to support all services.
**Minimum Qualifications**
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
*We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.*
*KLA is proud to be an equal opportunity employer*