Customer Support Engineer - Molecular spectroscopy and Lab Informatics(m/w/x)

# Customer Support Engineer - Molecular spectroscopy and Lab Informatics **Switzerland-Remote Location-Lausanne​** | **Full time** ## Job Description Every day, Agilent **Customer Support Engineer** helps our customers in Switzerland to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. If you already have experience as an engineer working with instruments, or as an end user interested in a career outside the lab? Then, this is an **excellent opportunity to join a growing and dynamic organization!** We are seeking a person who is keen to continuously learn and the desire to understand and solve customer problems by delivering high-level customer service, to drive and build customer success. **Overview of the Role** This role entails **providing hands-on technical support** to our customers and colleagues across pharmaceutical, energy, research and development, environmental and biomedical. **Working on-site at variety of labs in Switzerland** and support the customers with **various analytical techniques / solutions including molecular spectroscopy and Lab Informatics** * **Install and optimize** hardware/software/network products. Perform maintenance and repairs, **diagnose and resolve** product performance issues, and provide an end-to-end solution. Additionally, implement **fully coordinated solutions**, which may include peripherals, communications, operating systems, and applications software * Ensure customer satisfaction by **guiding and training** users on preventive maintenance and configurations, as well as how to optimally use high-end features of Agilent's systems and software to their advantage * **Work with the sales team to deliver tailored one-to-one consulting** related to the customer's specific needs * Regular participation in high-quality training courses and remain on the latest technical level of our hardware and software products We are dedicated to fostering a healthy work environment that inspires teamwork and innovation in a global scientific community. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind. ## ## Qualifications An **academic degree in science or engineering**, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar Good knowledge/experience in analytical techniques and method development **(Chromatography and Molecular Spectroscopy)** in a similar position or as an End-user Have user experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance **Apart from these more technical skills, we are also looking for:** * a strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site * excellent written and verbal communication skills in German and English, French is a plus and the ability to coordinate and prioritize efficiently * founded knowledge related to network and database infrastructure * Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs **What we offer:** A home-based position where **50% travel equals an average of 1-2 days away from home per week.** We will ensure you get all the **training and development opportunities** you need to become the best in your field, including learning about new applications and workflows in Agilent-s innovative demo facility. Agilent offers **core global benefits** to all staff - but in addition to these, the **business offers** Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities. **Additional Details** This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available. ## Travel Required: 75% of the Time ## Shift: Day ## Duration: No End Date ## Job Function: Services & Support