Customer Support Agent(m/w/x)

# Customer Support Agent (f/m/d) * Funstage GmbH * Presence / Mobile * Published: 2025-04-23 For our subsidiary Funstage, we are currently searching for a **Customer Support Agent (f/m/d)** who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media. ## Your tasks * Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries * Assisting players through email, live chat and inbound phone calls * Providing our customers with the best level of service * Provide technical support with common problems such as cookies, browsers and updates * Report customer issues to the team leader and relevant internal departments where applicable * Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino * Provide explanations to customers about our product/site/policies * Keep up to date with new information/procedures * Supporting and guiding customers with all requests and escalating and following up where necessary * Ensure quality assurance, KPI’s and SLA’s are met * Responding to player comments on our social media channels * Working with a dynamic team, for a support office open 365 days per year * Support primarily on weekends and public holidays * Work is scheduled on shift basis (3 shifts, 08:30-17:00, 11:00-19:30, 12:30-21:00) ## Your profile * Experience with customer support is an advantage * Very good PC-skills (typing and usage of different tools) * German writing skills: C1 or higher is mandatory * English writing skills: B2 or higher is mandatory ## Our offer * Hybrid work model, and a healthy work-life balance culture * Training budget to support your personal and professional growth * Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ * Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use * On-site fitness room, MyClubs app points, along with fun sport- and company events * A wide range of local employee discounts, offers, and healthcare benefits * We are proud to offer a competitive base salary range of 29.000 - 32.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience