You engage with customers to develop strategies and define success while simplifying complex issues and providing training. Your role focuses on managing customer relationships and ensuring resources are allocated effectively for project success.
Anforderungen
- •3+ years in services or consulting
- •Fluent in English and German
- •Knowledge in AB Testing and Performance Marketing
- •Proficient in data interpretation
- •Experience presenting to C-level executives
- •Ability to handle multiple tasks under pressure
- •Understanding of online marketing functions
- •Detail-oriented with strong communication skills
Deine Aufgaben
- •Consult with customers to develop strategies.
- •Identify key customer segments and create plans.
- •Collaborate with customers to define success criteria.
- •Track progress to ensure goals are met.
- •Simplify complex technical situations for customers.
- •Use storytelling to inspire customer action.
- •Train customers on using the platform effectively.
- •Manage portfolio to ensure customer loyalty.
- •Allocate resources to meet project expectations.
Original Beschreibung
# Customer Success Manager (Fluent in German)
**Berlin, Germany (Dynamic Yield)** | **Full time**
**Title and Summary**
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Customer Success Manager (Fluent in German)
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Join Our Dynamic Yield Team as a Customer Success Manager!
At Dynamic Yield, we're looking for passionate individuals who can craft strategies that drive value for our customers.
Here's what you'll be doing:
• Consulting with Customers: You'll proactively work with customers to develop strategies that leverage personalization and optimization to drive value.
• Segment Identification: Help customers discover their key segments and turn data into actionable plans.
• Defining Success: Collaborate with customers to understand and define program success criteria, and track progress to ensure goals are met.
• Simplifying Complexity: Break down complex technical situations into understandable and digestible realities. Use your storytelling skills to convey your message and inspire customers to take action.
• Platform Training: Train customers on using Dynamic Yield's platform, driving product adoption to reduce churn and encourage upsells.
• Portfolio Management: Strategically manage your portfolio to ensure customer loyalty and growth.
• Resource Allocation: Ensure that the right resources are dedicated both internally and externally to meet and exceed project and customer expectations.
Optimal Skills for Success:
• Experience: 3+ years in services or consulting.
• Language Proficiency: Fluent in English and German.
• Product Expertise: Knowledge in AB Testing, CRO, Personalization, Customer segmentation, CRM or Performance Marketing.
• Data Analysis: Proficient in data interpretation.
• Executive Presentation: Experience presenting to C-level executives.
• Multi-tasking: Ability to handle multiple tasks and issues under pressure.
• Marketing Knowledge: Understanding of online marketing functions.
• Self-Motivation: Detail-oriented with strong interpersonal and communication skills.
If you're excited about creating value through personalization and optimization, and you have a talent for engaging and convincing customers, we'd love to hear from you!
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**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard’s security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.