You engage with clients to understand their needs and promote user adoption while leading strategic sessions and building strong relationships to enhance customer experiences and drive innovation.
Anforderungen
- •Demonstrated interest in innovation
- •Exceptional written and verbal communication skills
- •Proven project management skills
- •Strong analytical mindset with a solution-oriented approach
- •Genuine interest in the software industry
- •Positive and collaborative personality
- •At least 5 years of professional experience
- •Flexibility, team spirit, and resilience
Deine Aufgaben
- •Understand customer needs and objectives.
- •Support user adoption and manage organizational change.
- •Facilitate strategic meetings and workshops.
- •Provide actionable plans for clients' internal change programs.
- •Serve as a trusted advisor to stakeholders.
- •Collaborate to identify upsell opportunities.
- •Deliver exceptional customer experiences.
- •Identify opportunities for enhancing offerings in innovation management.
Original Beschreibung
## Customer Success Manager (m/f/x) in Berlin
###### Permanent employee, Full-time ·Berlin
---
##### Your Contribution
**Are you passionate about innovation and ready to make a real impact in the world of innovation management? We're looking for a proactive and enthusiastic Customer Success Manager to join our team in Nuremberg. As a key member of our Customer Success department, you'll play a pivotal role in fostering client relationships, optimizing operations, and driving innovation within organizations using our cutting-edge ITONICS platform.**
##### Your Day-to-Day Tasks
* **Understand Customer Needs**: Unlock innovation needs, objectives, and customer use cases to ensure the ITONICS platform is effectively leveraged to achieve customer goals
* **Drive User Adoption**: Support clients in fostering user adoption and managing change within their organizations to ensure high satisfaction, impact, and retention.
* **Lead Strategic Meetings and Workshops**: Facilitate engaging meetings and workshops and provide actionable plans to drive business value and empower clients to lead internal change programs.
* **Build Strong Relationships**: Serve as a trusted advisor to key stakeholders, evangelizing ITONICS capabilities while collaborating with the account management team to identify and position upsell opportunities.
* **Deliver Exceptional Customer Experiences**: Collaborate with cross-functional teams to provide an outstanding customer journey.
* **Innovate Innovation**: Be(come) an expert in innovation management to identify opportunities for enhancing our offerings and methodologies.
##### Your Skills & Qualifications
* **Innovation Expertise**: Demonstrated interest and experience in innovation, foresight, and growth, supported by academic or professional training in these fields.
* **Communication Excellence**: Exceptional written and verbal communication skills, with the ability to engage senior management and C-level executives in both German and English.
* **Project Management**: Proven project management skills to drive operational efficiency and effectiveness while meeting time, quality, and cost objectives.
* **Analytical Problem-Solving**: Strong analytical mindset with a solution-oriented approach and a “get-things-done” attitude.
* **Tech-Savvy Mindset**: A genuine interest in the software industry and the ability to effectively communicate with software engineering teams.
* **Collaborative Spirit**: Positive, collaborative, and inspiring personality with a passion for working in multicultural environments.
* **Professional Experience**: For senior roles: At least 5 years of professional experience in innovation management, consulting, customer success, or related fields.
* **Adaptability and Creativity**: Flexibility, team spirit, resilience, enthusiasm, creativity, and a good sense of humor.