Customer Success Manager(m/w/x)

Vollzeit

Berufserfahren

Keine Angabe

Ismaning

Nejo KI-Zusammenfassung

As a Customer Success Manager, you will guide customers through their journey with Wind River, ensuring they achieve their business goals while fostering strong relationships. This role involves driving renewals, identifying upsell opportunities, and proactively addressing customer needs to enhance their experience and satisfaction.

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Anforderungen

•Extensive experience with embedded operating systems
•Expertise with Wind River VxWorks and related products
•Experience with IT software methodologies and processes
•Experience working with enterprise customers
•10 years of customer-facing experience in a technical role
•At least 3 years of direct experience as a Customer Success Manager or similar role
•Demonstrated success in managing the full customer lifecycle
•Strong technical background with embedded, real-time operating systems
•Experience with Wind River Cloud Platform, VMware vSphere, and/or OpenStack
•Experience with Kubernetes or other container platforms
•Familiarity with eLxr / Enterprise Linux systems
•Experience with Wind River Linux or other embedded Linux platform
•Ability to navigate hybrid cloud architectures
•Understanding of container lifecycle management, networking, and security
•Familiarity with Enterprise Linux distributions
•Understanding of embedded systems interface with cloud platforms
•Knowledge of secure boot, encryption, access control, and vulnerability management
•Proven track record of supporting Global 2000 companies
•Exceptional ability to communicate and build rapport
•Experience working with cross-functional teams
•Strong ownership, accountability, and organizational skills
•Experience with playbooks, success plans, and health monitoring tools
•Technical degree preferred

Bachelor-Abschluss

Berufserfahrung

3 Jahre

Deine Aufgaben

•Renew and expand license subscriptions
•Increase consumption of Wind River products and services
•Serve as a positive reference in various settings
•Help customers unlock full business value from purchases
•Ensure a smooth migration to Wind River solutions
•Build critical relationships at all account levels
•Identify new opportunities for Wind River products and services
•Implement lifecycle adoption methodology
•Develop programs to increase revenue potential and reduce churn
•Guide customers from sales prospects to active accounts
•Build lasting relationships with key influencers
•Ensure customers become positive references
•Solve customer problems and ensure satisfaction
•Coordinate internal resources to achieve customer success
•Create solutions to meet Wind River financial goals
•Own the full customer lifecycle with a focus on retention
•Identify upsell opportunities and drive new agreements
•Act as a strategic partner to understand customer goals
•Proactively identify and address new business problems
•Scout for opportunities to expand within existing accounts
•Marshal cross-functional teams to meet customer needs
•Monitor customer health and address concerns proactively
•Develop customers into long-term advocates
•Maintain detailed records of customer interactions
•Provide insights to Product and Sales teams from customer learnings

Tools & Technologien

Wind River VxWorksWind River Cloud PlatformVMware vSphereOpenStackKuberneteseLxrEnterprise LinuxWind River Linux

Sprachen

Englisch – verhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wind River erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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