Du verfolgst Daten zu hochwertigen Bestellungen und bearbeitest 3rd-Level-Anfragen, während du proaktiv mit Kunden kommunizierst.
Anforderungen
- •Proven experience within Customer Service
- •Strong communication skills both written and oral
- •Proven conflict management and problem-solving skills
- •Strong interpersonal skills within dynamic teams
- •Confident, driven, assertive and proactive attitude
- •Excel and PowerBI skills
- •Analytical skills for root cause analysis
- •Native/Fluent in French and professional level in English
- •Additional German or Spanish language skills beneficial
- •Previous experience in e-commerce customer service
Deine Aufgaben
- •Daten zu hochwertigen Bestellungen verfolgen
- •3rd-Level-Anfragen bearbeiten, einschließlich Reklamationen
- •Proaktive Fallüberwachung und Kundenkommunikation
- •Negative Kundenbewertungen verwalten
- •Ansprechpartner für Anfragen hochkarätiger Kunden
Deine Vorteile
Innovatives Produkt
Vielfältige internationale Umgebung
Flexible Arbeitszeiten
30 Urlaubstage pro Jahr
Vollständige Unterstützung von METRO Group
Metro Card für Rabatte
JobRad und JobTicket
Gesundheits- und Wohlfühlunterstützung
Subvention für Sprachkurse
Attraktives Empfehlungsprogramm
Team-Events und MeetUps
Und vieles mehr
Original Beschreibung
## Customer Success Manager (m/f/d)
###### Permanent employee, Full-time ·Düsseldorf,Palma de Mallorca
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##### Online marketplaces have never been this awesome.
We are looking for an analytical and communicative Customer Success Manager with fluent French, who will ensure that high value orders are taken care in a proper matter. Based on data in our system, you will be able to spot relevant signals and react timely.
You will monitor high value orders proactively and provide exceptional customer service to our global customer base, resolve any customer issues and provide product knowledge and guidance.
**Your future responsibilities:**
**•** Tracking data for high value orders in internal systems and react accordingly.
• 3rd Level requests handling (claims & complaints) such as Escalations Management and Warranty & Special Requests handling
• Proactive case monitoring and proactive customer communication
• Handling of negative Customer reviews
• Point of contact for all kinds of enquiries raised by high value customers
##### You've got
• Proven experience within Customer Service
• Strong communication skills both written and oral
• Proven conflict management and problem-solving skills
• Strong interpersonal skills with the ability to work effectively within dynamic teams
• Confident, driven, assertiveness and proactive attitude
• Excel and PowerBI skills
• Analytical skills (for root cause analysis)
• Native/Fluent in French and at least professional level in English (Essential)
• Additional German or Spanish language skills highly beneficial
• Previous experience working within customer service in the e-commerce (ideally)
##### We've got
• Innovative product and exciting career opportunities in an agile environment with a start-up mentality
• A diverse and vibrant international environment of 70+ different nationalities
• Flexible working hours and hybrid working with also flexible home office policy
• 30 days of vacation per year
• Full support from METRO Group – our mother company
• Metro Card for shopping at discounted rates & company discounts with renowned brands
• JobRad and JobTicket programs for commuting
• Health and wellbeing support
• Language courses subsidy for professional growth
• Attractive referral program
• Team events, MeetUps, and TechTalks
• And much more