Customer Success Manager(m/w/x)

Vollzeit

Berufserfahren

Keine Angabe

Ismaning

Nejo KI-Zusammenfassung

As a Customer Success Manager, you will guide customers through their journey with Wind River, ensuring they achieve their business goals while maximizing the value of their products and services. This role involves building strong relationships, identifying new opportunities, and advocating for customer needs to drive satisfaction and retention.

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Anforderungen

•Extensive experience with embedded operating systems
•Expertise with Wind River VxWorks and related products
•Experience with IT software methodologies and processes
•Experience working with enterprise customers
•10 years of customer-facing experience in a technical role
•At least 3 years of direct experience as a Customer Success Manager
•Demonstrated success in managing the full customer lifecycle
•Strong technical background with embedded, real-time operating systems
•Experience with Wind River Cloud Platform, VMware vSphere, or OpenStack
•Experience with Kubernetes or other container platforms
•Experience with eLxr / Enterprise Linux systems
•Experience with Wind River Linux or other embedded Linux platform
•Ability to navigate hybrid cloud architectures
•Understanding of container lifecycle management and security
•Familiarity with Enterprise Linux distributions
•Understanding of embedded systems and cloud platforms
•Knowledge of secure boot, encryption, and vulnerability management
•Proven track record supporting Global 2000 companies
•Exceptional ability to communicate and build rapport
•Experience providing oversight to cross-functional teams
•Strong ownership, accountability, and organizational skills
•Experience with playbooks, success plans, and health monitoring tools
•Technical degree preferred
•Ability to travel up to 40%

Abgeschlossene Berufsausbildung

Berufserfahrung

3 Jahre

Deine Aufgaben

•Renew and expand customer license subscriptions
•Increase customer consumption of Wind River products and services
•Act as positive references in private and public settings
•Help customers unlock full business value from their purchases
•Ensure a smooth migration and deployment of Wind River solutions
•Build critical relationships with executives and managers
•Identify new opportunities for Wind River products and services
•Implement Wind River’s lifecycle adoption methodology
•Develop new programs to increase revenue potential and reduce churn
•Guide customers from sales prospects to active accounts
•Build lasting relationships with key influencers
•Ensure customers become positive references and 'customers for life'
•Solve customer problems and ensure satisfaction
•Coordinate internal resources to achieve customer success
•Identify upsell opportunities and drive new agreements
•Understand customer business outcomes and provide solutions
•Scout for new opportunities within existing accounts
•Marshal cross-functional teams to meet customer needs
•Monitor customer health and address concerns proactively
•Develop customers into advocates for Wind River
•Maintain detailed records of customer interactions and opportunities
•Provide insights to Product and Sales teams from customer learnings

Tools & Technologien

Wind River VxWorksWind River Cloud PlatformVMware vSphereOpenStackKuberneteseLxrEnterprise LinuxWind River Linux

Sprachen

Englisch – verhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wind River erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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